Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Technical Solutions Specialist is responsible for delivering expert technical support, troubleshooting, and customer solutions across Brooks LAS systems. This includes installation, commissioning, preventive maintenance, and repair, alongside onsite, remote, and third-party support. The role requires flexibility to support after-hours issues and travel both domestically and internationally to meet customer and business needs. This position requires a proactive, solutions-focused individual who can work independently in the field while representing the company in a professional and customer-centric manner.

Responsibilities

Perform installation and commissioning of systems at customer sites, ensuring full operational readiness
Execute preventive maintenance (PM) to optimise system performance and reliability
Conduct diagnostics, fault finding, and repair across mechanical, electrical, and automation components
Ensure all work is completed in line with technical specifications, safety standards, and customer requirements
Provide 3rd tier technical support to global distributors and third-party service providers
Guide and mentor external partners on troubleshooting, installation, and maintenance
Provide advanced technical support including remote diagnostics and issue resolution
Analyse root causes and implement sustainable corrective actions
Escalate complex issues and collaborate with all stakeholders
Act as a trusted technical advisor, maintaining strong customer relationships
Ensure alignment with Brooks service standards and practices
Participate in on-call rotations and provide after-hours support as required
Respond to critical system issues to minimise downtime and business impact
Travel domestically and internationally to support installations, commissioning, maintenance, and service activities (approximately 60% travel)
Represent Brooks professionally across diverse customer environments
Comply with all safety and site-specific requirements
Document service activities, issues, and resolutions
Provide feedback to Engineering and Product teams
Contribute to development of service documentation, training materials, and best practices
Deliver technical training when required to global distributors, third-party service providers, and end users/customer operators
Develop and maintain training materials, manuals, and knowledge resources
Support knowledge transfer during installations, commissioning, and system handover

Requirements

Trade qualification / Tertiary qualification in Engineering, Mechatronics, Electronics, Automation, or a related technical discipline
Proven experience working with complex electro-mechanical devices and systems
Demonstrated capability in installation, commissioning, preventive maintenance, and repair of technical equipment
Experience supporting customers, distributors, and/or third-party service providers in a technical environment with a customer-focused mindset
Experience delivering technical training to service teams, partners, or end users (desirable)
Exposure to software systems, control systems, or diagnostic tools used in automation or equipment environments (advantageous)
Strong working knowledge of safety standards and compliance within industrial or customer site environments
Strong communication skills, with the ability to clearly explain complex technical concepts
Problem-solving and critical thinking, particularly in high-pressure situations
Highly organised with strong attention to detail, ensuring efficient planning, execution and sense of ownership
Ability to manage multiple tasks and priorities simultaneously
Adaptability and resilience, including after-hours and customer-facing demands
Current full driver’s license and access to a reliable vehicle
Willingness and ability to travel domestically and internationally

Skills

Technical Support
Troubleshooting
Installation
Commissioning
Preventive Maintenance
Repair
Remote Diagnostics
Root Cause Analysis
Customer Relationship Management
Technical Training
Documentation
Feedback to Engineering
Mechanical Systems
Electrical Systems
Automation Components
Software Systems
Control Systems
Diagnostic Tools
Safety Standards Compliance
Communication Skills
Problem-Solving
Critical Thinking
Organization
Attention to Detail
Task Management
Adaptability
Resilience

Location

Domestic
International

Work Type

Onsite
Remote
Hybrid

Experience Level

Field Service
Technical Support
Customer Support
Training Delivery

Education Level

Trade qualification
Tertiary qualification in Engineering, Mechatronics, Electronics, Automation, or a related technical discipline

About the Company

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide.
Brooks Automation is a growing, fast-paced technology leader of automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets.
At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights.
Brooks – Laboratory Automation Solutions (LAS) is a global leader in designing and manufacturing innovative automation solutions that optimise workflows across diverse laboratory environments. From clinical diagnostics to research, life sciences, and industrial applications, we deliver compact, intelligent systems that enhance efficiency, accuracy, and scalability.
At Brooks LAS, we foster a culture of innovation, collaboration, and accountability. We are passionate about solving real-world challenges in laboratory automation and empowering our teams to think boldly, act with purpose, and continuously learn.
At Brooks LAS, we foster a culture of innovation, collaboration, and accountability. We are passionate about solving real-world challenges in laboratory automation and empowering our teams to think boldly and act with purpose.
Our culture is built on: Customer-first mindset – We listen, adapt, and deliver with precision. Agility and ownership – We move fast, take initiative, and own outcomes. Global collaboration – We thrive on diverse perspectives and cross-functional teamwork. Continuous learning – We invest in growth, mentorship, and knowledge sharing. Integrity and respect – We operate with transparency and value every voice.

Equal Opportunity

Brooks Automation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all.
Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.
For applicants with disabilities requiring accommodations, don't hesitate to get in touch with talentattraction@brooks.com or call +1 (978) 262-2400 to discuss your needs.
Review EEO Law & EEO Statement.