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About the Role
Shape the growth of Zip's strategic merchant partnerships and drive commercial success. Bring expertise in strategic account management, commercial negotiations, and executive stakeholder engagement to deliver meaningful business outcomes.
Responsibilities
- Own the growth, retention, and commercial success of a portfolio of strategic merchant partners.
- Develop and execute account and vertical strategies that drive revenue growth, customer acquisition, and long-term partnership success.
- Build trusted relationships with stakeholders at every level, including senior executives and C-suite decision-makers.
- Lead commercial negotiations that deliver value for both Zip and merchant partners.
- Identify opportunities to expand product adoption and grow the breadth of Zip's merchant partnerships.
- Partner closely with Business Development, Marketing, Product, Engineering, Legal, and other cross-functional teams to deliver commercial objectives.
- Lead regular business reviews with merchant partners, sharing insights, performance trends, and strategic recommendations.
- Monitor market trends, competitor activity, and customer behavior to identify new opportunities and potential risks.
- Champion Best Practice Integration standards, ensuring Zip branding and customer experiences are optimized while remaining compliant.
- Drive scalable improvements across merchant processes, identifying opportunities to improve partner experience and commercial performance.
- Collaborate with global sales teams to share insights, best practices, and growth opportunities.
Requirements
- Extensive experience managing strategic customer or merchant relationships within consumer, financial services, technology, or payments businesses.
- A proven track record of developing commercial partnerships that deliver sustainable revenue growth.
- Strong commercial acumen with a solid understanding of payments, credit, ecommerce, or retail markets.
- Excellent relationship management, communication, and negotiation skills, with the ability to influence senior stakeholders and executive decision-makers.
- Experience developing and presenting compelling business cases supported by commercial insights.
- Strong analytical capability with the ability to translate data into practical commercial recommendations.
- Excellent planning, organization, and prioritization skills, with the ability to manage multiple strategic initiatives simultaneously.
- Experience using presentation tools to communicate ideas and influence stakeholders.
- A mindset that embraces AI and new tools to adapt, learn, and grow.
- An aptitude for identifying and managing risks.
- Effective risk management is important to how we run our business and part of all our roles.
- Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game.
Skills
- Strategic account management
- Commercial negotiations
- Executive stakeholder engagement
- Relationship management
- Communication
- Negotiation
- Influencing senior stakeholders
- Developing business cases
- Commercial insights
- Analytical capability
- Planning
- Organization
- Prioritization
- Presentation tools
- AI and new tools adoption
- Risk management
Location
- Sydney
Work Type
- Hybrid
- Full-time
Experience Level
- Extensive experience
Benefits
- 25 days paid leave annually, including birthday leave and quarterly wellbeing days
- 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
- Family support policies including miscarriage bereavement leave and domestic violence leave
- Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
- 2 days paid volunteering leave per year
- Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
- Fee-free Zip products, and discounts with Zip merchant partners (AU)
- Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)
About the Company
- Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
- Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
- We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
Equal Opportunity
- Be a part of a team that reflects the diversity of our customers.
- We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
- Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.