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About the Role

The Property Operations Special Project Manager will oversee and manage special projects within the property operations department. This role includes responsibilities for waitlist management, ONE system management, CIR management, and driving operational improvements for properties with financial deficits. The ideal candidate will have strong project management skills, a keen eye for detail, and the ability to work collaboratively across departments.

Responsibilities

Lead planning, execution, and oversight of department-wide special projects or program launches.
Coordinate activities with property operations leadership, including ERAP initiatives, external partner property visits, department-wide staff events, and training.
Monitor all active legal cases in coordination with General Managers, Legal Counsel, and the DPO.
Track Stipulated Agreements with staff to ensure compliance with payment terms and timelines.
Oversee the full lifecycle of resident payment plans, ensuring compliance and accuracy.
Review and validate all recommended resident ledger write-offs for documentation completeness and policy compliance.
Maintain an abatement tracker to monitor requests, approvals, durations, and compliance requirements.
Coordinate relocation processes related to capital projects, emergency events, or habitability issues.
Provide operational coverage during Property Supervisor absences, including invoice processing and oversight of daily workflows.
Support site teams with system processes (such as Yardi), vendor payment workflows, and compliance tasks.
Maintain a master inspection calendar for IMA, NSPIRE, and related unit and property inspections.
Track inspection readiness, preparation of milestones, and corrective action deadlines.
Lead coordination and operational oversight of emergency communication across all properties.
Manage alert workflows, templates, escalation paths, and tenant/staff communication protocols.
Partner with Risk Management, IT, and Property Operations leadership to ensure emergency system alert is embedded in emergency response procedures and SMART goals.
Prepare periodic usage reports, readiness summaries, and improvement recommendations for the DPO and senior leadership.
Perform other duties as requested.

Requirements

Minimum of 3 years of experience in property management or related field.
Proven experience in project management, with the ability to manage multiple projects simultaneously.
Demonstrated knowledge of Microsoft Office programs such as Word, Excel and Outlook are essential.
Minimum of 1 year of progressive operations and management experience.
Minimum of 1 year of supervisory experience; 2+ years of supervisory experience preferred.
Knowledge of residential property management, building systems and housing quality standards.
Demonstrated knowledge and understanding of budget and facilities management.
Experience in conflict resolution, crisis intervention, and resident relations.
Strong organizational skills.
Computer literate with experience in Microsoft Office (Word, Excel, Outlook, Access).
Ability to operate office equipment such as personal computers and calculators.
Ability to coordinate eyes, hands, and fingers in performing word processing, writing, reading, and similar tasks.
Ability to lift 15-20 pounds.
Visual acuity is necessary to review documents.
Hearing acuity sufficient to use telephone and communicate with tenants, and staff.
Ability to perform sedentary to light physical work involves sitting most of the time.
Ability to work in an office environment.
Ability to travel to various work sites as needed.
Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages, and fractions.
Ability to calculate weights and measures.
Ability to comprehend and correctly use informational documents.
Ability to communicate effectively with residents, coworkers and staff at all levels, residents, government officials, both verbally and in writing.
Ability to keep abreast of changes in policy, regulations, methods, operations, etc. as they apply to compliance and occupancy procedures and activities.

Skills

Analytical and problem-solving skills
Communication and interpersonal skills
Proficiency in property management software and systems
Project management
Data analysis
Problem-solving
Communication
Team collaboration
Attention to detail
Time management
Ability to follow directions and work independently
Interpersonal and organizational skills
Ability to work with a diverse, low-income, multi-ethnic population
Sound judgment
Assessment skills
Supervision skills
Dependability
Initiative
Follow-through
Effective writing skills
Ability to respond appropriately in pressure situations
Even temperament
Customer service
Ability to interact effectively with property management and other staff
Ability to work in teams
Microsoft Office (Word, Excel, Outlook, Access)
Yardi
Boston Post
OneSite property management software
Everbridge or similar emergency system platform
Safety Culture
TRACS software
Real Estate Broker License
Spanish-English
Chinese-English
Vietnamese-English
Tagalog-English
Russian-English

Location

145 Taylor Basement Office - San Francisco, CA 94102
145 Taylor Street, San Francisco, CA 94102

Work Type

Full Time
Hybrid; 3-4 days in office

Experience Level

Minimum of 3 years of experience in property management or related field
Proven experience in project management
Minimum of 1 year of progressive operations and management experience
Minimum of 1 year of supervisory experience; 2+ years of supervisory experience preferred
Two years of experience working in an affordable housing management company

Education Level

Certified HUD or Tax Credit Specialist, Low Income Tax Income (LIHTIC) designations and/or equivalents are a plus.
Training and experience in multiple regulatory programs: HUD and Tax Credit programs.
TCAC experience is required.

Salary/Compensations

$55.49 - $60.38 Hourly

About the Company

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

Equal Opportunity

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.