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About the Role

The Receptionist is responsible for the dealership's telephone communications and reception, serving as the front-line contact with the public. This position accepts and directs incoming calls, takes detailed messages, and provides callers with information in a courteous and professional manner, representing the dealership positively at all times. This role offers a great opportunity to enter the Automotive industry.

Responsibilities

• Operate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner.
• Take detailed messages.
• Distribute mail/faxes and coordinate all courier pickups.
• Respond to emails in a timely manner.
• Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions.
• Acquire knowledge about the dealership to respond to inquiries for general information.
• Answer customer inquiries or direct customers to appropriate personnel.
• Maintain the cleanliness of the reception area and customer waiting area.
• Update and distribute dealership telephone listings when necessary.
• Close the transaction machine every morning if necessary.
• Perform various clerical and administrative duties as requested.
• Handle Dealer Trade invoicing (done through 180 & ADP/CDK).
• Coordinate Dealer Trade pick-ups.
• Daily check on vehicle arrivals to see if any car that have arrived are sold via AIM.
• Ensure inventory maintenance; ADP/CDK and 180 must match AIM Inventory Report, with accurate base prices and options.
• Stock in all arrived stock/sold units delivered by (new vehicles), and vehicles coming from Manheim, Openlane, and various other sources of Pre-owned Vehicles.
• Perform daily licensing if necessary, ensuring all required licensing is done on time and all required documents are completed.

Requirements

• Excellent communication skills and customer service, including written and verbal skills to communicate with all levels of the organization and its executive team.
• Previous experience as a reception/customer service role.
• Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
• Experience operating a multi-line telephone system.
• Ability to prepare business memos, letters, etc.
• Strong knowledge of Microsoft Office products, including Excel and Word.
• Ability to maintain filing systems and database.
• Professional appearance & friendly disposition.
• Ability to work efficiently in a high-pressure environment.

Skills

• Communication skills
• Customer service
• Written communication
• Verbal communication
• Multi-line telephone system operation
• Microsoft Office Suite (Excel, Word)
• Filing systems
• Database management
• Interpersonal skills
• Team building
• Time management
• Organizational skills

Location

• Greater Toronto Area

Work Type

• Full-Time
• Onsite

Experience Level

• Not specified

Education Level

• High school diploma or equivalent

Salary/Compensations

• $19 per hour

Benefits

• Health and Dental Care
• Life Insurance
• Store Discounts
• Work/life balance
• Training and support programs
• Tuition reimbursement program
• Corporate support
• Mentorship and development
• Company Events
• Unlimited career opportunities within the automotive group

About the Company

• AWIN is a premier network of 23 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area.
• The company values its customers and employees, is invested in principles for success, and operates with integrity and the highest ethical standards.

Equal Opportunity

• AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).
• This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.