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About the Role

As the Assistant Store Manager, you will support the Store Manager in leading the team in a fast-paced retail environment to deliver an unbeatable client experience. This role is crucial for driving business growth, meeting KPIs, and fostering a positive team culture.

Responsibilities

• Utilize data to support operational decisions and develop strategies for business growth and sales conversion in partnership with the Store Manager and District Manager.
• Drive a selling culture within the team to meet KPIs, promote Sephora's values, and motivate team members.
• Consistently raise the performance and capability of the team to support internal talent development.
• Implement a continuous improvement mentality within the team.
• Energize the team to deliver first-class customer service in a fast-paced environment.
• Assist in managing store profit and loss by monitoring shrinkage, sales conversion, and forecasting sales.
• Drive operational incentives including brand events, training, and supporting visual merchandising changes.
• Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback, career development, coaching, learning, and recognition.
• Monitor KPIs and help develop store talent.

Requirements

• 2-3+ years of experience in retail/store line management.
• Previous retail management experience at a big box retailer or multi-site experience.
• Excellent organizational, analytical, and business management skills.
• Ability to attract, identify, and inspire talented employees.
• Strong emotional intelligence, communication skills, and the ability to influence team members at all levels.
• Ability to work weekends, before/after store hours, and evenings.
• Provide 5 full days of availability across key trading times, including late-night and weekend availability.

Skills

• Passion for supporting and leading teams to provide client-centric service.
• Passion for creating meaningful in-store experiences to build brand loyalty.
• Passion for promoting positive behaviors.
• Skills in managing store profit and loss.
• Skills in monitoring shrinkage percentages.
• Skills in sales conversion.
• Skills in promoting Sephora Collection.
• Skills in sales forecasting.
• Skills in driving operational incentives.
• Skills in supporting visual merchandising changes.
• Skills in maintaining a strong and positive culture.
• Skills in providing feedback, career development, coaching, learning, and recognition.
• Skills in measuring performance.
• Skills in improving performance.
• Skills in achieving Sephora's vision.
• Skills in monitoring KPIs.
• Skills in developing store talent.
• Passion for excellent client service and experiential retail.
• Hands-on leadership style.
• Ability to motivate, coach, and help team members succeed.
• Excellent communication skills.
• Ability to influence.

Location

• Warringah Mall

Work Type

• Full-Time
• Fixed-Term

Experience Level

• Retail/Store Line Management

Benefits

• Opportunities for personal development in Australia and New Zealand.
• Opportunities across Sephora's global group of luxury brands.
• Gifted products throughout the year.
• Store discounts of up to 45% off.
• Paid Parental Leave.
• Birthday Leave.
• Personal Leave.
• Mental Health wellbeing programs available 24/7.
• Life insurance.
• Fun social calendar.

About the Company

• Sephora believes that beauty thrives in diversity and discovery.
• Sephora's purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
• Sephora is a leading global beauty retailer.
• Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
• Sephora has circa 36 stores across Australia and New Zealand.
• Sephora has a growing online platform and plans to expand year on year.
• Sephora has head office based in Sydney CBD.

Equal Opportunity

• Sephora is proud to be an equal opportunity workplace for all.
• Sephora does not discriminate in recruitment, hiring, training, advancement, or other employment practices.
• Sephora celebrates diversity and is committed to creating and fostering an inclusive environment for all employees.
• Sephora will make every effort to ensure needs are met to provide a fair and transparent process of assessment for candidates requiring reasonable adjustments.