Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Customer Response Consultant, you will be the first point of contact for individuals and families seeking support across various Anglicare services, including Residential Care, Retirement Living, Anglicare at Home, Customer Administration Management (CAM), and Financial Wellbeing. You will deliver exceptional customer service via phone, email, and online channels, providing accurate information, identifying needs, and connecting customers with the appropriate services.
Responsibilities
- Respond promptly to phone, email, voicemail and website enquiries
- Provide accurate information about Anglicare's Residential Care, Retirement Living, Home Care, CAM and Financial Wellbeing services
- Convert customer enquiries into qualified leads
- Connect customers with local sales teams and service coordinators
- Respond to Customer Administration Management (CAM) enquiries
- Triage Financial Wellbeing (FinWell) enquiries and refer customers to the appropriate team
- Maintain accurate records across CRM and contact centre systems
- Assist with outbound customer contact and sales campaigns
- Support reception coverage when required
- Maintain high standards of customer service, confidentiality and professionalism
- Contribute to a safe and positive workplace culture
Requirements
- Previous experience in a customer service or contact centre environment
- Excellent communication and active listening skills
- Strong administration and computer skills
- Experience using Microsoft Office applications
- The ability to multitask and manage competing priorities
- High attention to detail and strong organisational skills
- A professional, empathetic and positive approach
- Experience using CRM or contact centre systems (Genesys Cloud experience is highly regarded)
Skills
- Customer Service
- Communication
- Active Listening
- Administration
- Computer Skills
- Microsoft Office
- Multitasking
- Organisational Skills
- CRM Systems
- Contact Centre Systems
Location
- Australia
Work Type
- Full-time
Experience Level
- Previous experience in a customer service or contact centre environment
Benefits
- Opportunities for learning and career development
- Employee wellbeing initiatives
About the Company
- At Anglicare, we believe every person deserves to be treated with dignity, compassion and respect.
- As a Christian organisation, Anglicare has been serving people in need for more than 160 years. Guided by our values of Integrity, Justice, Compassion and Excellence, we are committed to creating communities where people can thrive.