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About the Role

This role is responsible for leading soft services facilities management across Japan, ensuring a high-quality, safe, and efficient workplace environment aligned with corporate standards. You will oversee day-to-day workplace operations, vendor management, space coordination, and employee experience, acting as a key interface between employees, landlords, and service providers.

Responsibilities

• Lead day-to-day soft services operations, including cleaning, pantry services, office upkeep, and workplace environment management
• Conduct regular site walkthroughs to ensure service quality and workplace standards are consistently met
• Ensure all services are delivered in line with corporate standards and SLAs
• Oversee office services including meeting room readiness, MFDs, and shared office infrastructure
• Local authority liaison (Fire dept / Labor bureau)
• Business continuity & disaster preparedness
• Manage workspace planning, staff moves, churn activities, and office reconfigurations
• Maintain space management systems and support space allocation and cost tracking
• Coordinate with internal teams (including IT) to support seamless workplace changes
• Maintain workplace data including floor plans, seating records, and employee allocations
• Manage vendors across soft services (cleaning, pantry, office supplies, support services)
• Monitor vendor performance against SLAs and drive continuous service improvement
• Liaise with landlords and building management for facilities-related matters

Requirements

• Partnering closely with local business leadership, regional teams, and global stakeholders to deliver a seamless workplace experience across Japan & Supporting remotely South Korea & Australia
• Strong operational leadership, stakeholder engagement, and service excellence, with a focus on maintaining a best-in-class workplace experience.

Location

• Tokyo, Japan