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About the Role

As an Account Manager, you will leverage your existing knowledge of the healthcare communications industry to play a pivotal role in managing client relationships and delivering high-quality, integrated communications programs. You will contribute to the success of the agency by overseeing the efficient execution of day-to-day tasks, ensuring that client objectives are met with precision and strategic foresight.

Responsibilities

Excel in managing tactical and administrative processes, ensuring that day-to-day operations run smoothly and efficiently.
Train and oversee junior staff performance, providing guidance and support in their development.
Build and maintain strong relationships with mid-level clients, serving as the primary point of contact for critical aspects of account management.
Develop a comprehensive understanding of client needs, business goals, and industry landscape to deliver tailored communication strategies.
Become the go-to person for successful project management, staying on top of details, timelines, and overall execution.
Proactively communicate and manage deadlines, ensuring all team members and clients are informed throughout the process.
Lead day-to-day project management from inception to completion, overseeing project budgets and deadlines to ensure timely and on-budget delivery.
Participate in client and new business presentations, showcasing the agency’s capabilities and industry knowledge.
Supervise the client’s internal regulatory review process, ensuring compliance with industry standards.
Take ownership of all business and financial deliverables, ensuring flawless execution and flagging potential issues early.
Demonstrate a strong understanding of the healthcare industry, integrating this knowledge into day-to-day work.
Foster a positive and collaborative team environment, ensuring effective communication and teamwork.
Mentor junior team members, offering support and guidance to help them succeed in their roles.
Actively manage your personal brand as you grow your career, consistently delivering improved products and services.
Work with a defined career path and action plan, taking responsibility for your development within the agency.
Continuously seek opportunities to enhance your skills and contribute to the agency’s overall success.

Requirements

A genuine passion for the healthcare industry, with a strong understanding of local, regional, and global healthcare environments.
Experience managing client accounts, particularly within the healthcare communication space, with a focus on mid-level clients and integrated campaigns.
Strong organizational skills and the ability to manage multiple projects simultaneously, ensuring attention to detail.
Excellent verbal and written communication skills, with a focus on relationship-building and client satisfaction.
A proactive approach to project management, with the ability to manage timelines, budgets, and internal/external resources effectively.
Experience working with and mentoring junior staff, offering guidance and fostering their development.
Strong financial and business acumen, with the ability to flag issues early and drive profitability across accounts.
Ability to adapt and respond to the evolving digital and social media landscape, using these tools to enhance client programs and communications.
Ability to thrive under pressure while maintaining a positive attitude and a solutions-oriented mindset.

Skills

Healthcare communications
Client relationship management
Integrated communications program delivery
Project management
Tactical process management
Administrative process management
Strategic planning
Digital planning
Mentorship
Team collaboration
New business development
Regulatory review process
Financial management
Business acumen
Digital media
Social media

Location

100+ markets

Work Type

Hybrid

Experience Level

Mid-level clients
Mentoring junior staff

About the Company

WPP is the trusted growth partner for the world’s leading brands.
We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.
GCI Health has worked hard to nurture and build a business, environment and culture we are very proud of.
We know we learn best when Inclusion, Diversity, Equity and Accessibility (I.D.E.A.) are embedded into everything we do for our people, agency, clients and communities we serve.
We wholly believe that creative, truly inclusive and innovative solutions—by growing talent that mirrors the marketplace—are critical to our success.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection.

Equal Opportunity

We wholly encourage applications from talent across all dimensions of race/ethnicity, LGBTQ, differently abled and veteran status to come and grow with us.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.