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About the Role

As a Principal Engineer – AI, you will provide hands-on technical leadership for AI-enabled products and services across FirstChoice Technology, promoting innovation, curiosity, collaboration, and disciplined engineering delivery.

Responsibilities

• Mentor team members and provide thought leadership across Delivery, Engineering, DevOps, Quality Assurance and Production Support.
• Provide plain English, accurate, timely, advice through effective communication.
• Contribute to the definition and refinement of engineering standards to improve the maturity of CFS engineering practice.
• Translate business needs for change into detailed designs for complex or critical projects and review detailed designs for other projects.
• Implement designs for critical or complex components, including components that introduce new AI patterns or technical capabilities.
• Partner with Product, Digital, Contact Centre, Data, Risk and Security teams to deliver AI features that support regulated servicing needs.
• Embed responsible AI controls including human-in-the-loop escalation, safety guardrails, monitoring, audit evidence, explainability considerations and incident management processes.
• Own or support relevant AI service health indicators, including availability, latency, answer quality, cost, monitoring, alerting and operational readiness.

Requirements

• Expert-level software engineering capability with evidence of maintaining contemporary core skills, domain knowledge and awareness of AI and engineering industry trends.
• Proven experience designing, developing, and deploying end-user-facing AI agents, copilots, and agentic applications using frameworks such as LangChain, Microsoft Semantic Kernel, Microsoft Agent Framework, or similar AI orchestration frameworks.
• Experience with enterprise AI platforms such as Azure OpenAI, Azure AI Foundry, Copilot Studio, Microsoft Power Platform, AWS AI Services, or equivalent cloud-based AI solutions.
• Strong understanding of emerging open standards, protocols, and interoperability frameworks for AI agents, including Model Context Protocol (MCP), Agent-to-Agent (A2A), AG-UI, A2UI, OpenAI APIs and specifications, and related agent communication and integration standards.
• Proficiency in one or more programming languages such as Python, C#, or TypeScript, with experience building, integrating, and operating scalable AI-powered applications and services.
• Experience integrating AI agents with enterprise systems, APIs, knowledge sources, RAG architectures, and business workflows while applying security, governance, and responsible AI practices.
• Full work rights in Australia required.
• Background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed.

Skills

• AI
• Engineering
• DevOps
• Quality Assurance
• Production Support
• LangChain
• Microsoft Semantic Kernel
• Microsoft Agent Framework
• Azure OpenAI
• Azure AI Foundry
• Copilot Studio
• Microsoft Power Platform
• AWS AI Services
• Model Context Protocol (MCP)
• Agent-to-Agent (A2A)
• AG-UI
• A2UI
• OpenAI APIs
• Python
• C#
• TypeScript
• RAG architectures

Location

• Sydney

Work Type

• Onsite

Experience Level

• Expert-level

Benefits

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services
• Additional leave day to celebrate your birthday
• Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
• Exclusive discounts on retail, travel and entertainment

About the Company

• At CFS we know that the foundation of our success lies in our exceptional people.
• We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential.
• Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
• At CFS we are committed to creating a thriving environment where individuals can flourish.
• We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce.
• We believe that when you can truly be yourself, you can unlock your full potential.