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About the Role
The Call Centre Agent will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls, supporting the team to facilitate service delivery and coordinating community clinics.
Responsibilities
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
Requirements
- Understand and implement the principles of informed consent.
- Familiar with GDPR principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable)
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
Skills
- Informed consent
- GDPR
- Call centre experience
- Customer centric roles
- Healthcare setting experience
- Clear telephone manner
- Polite telephone manner
- Bilingual
- English
- Written communication
- Verbal communication
- Teamwork
- Independent work
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Time management
- Call time management
Location
- North London
Work Type
- Bank
- Full-time
Experience Level
- Entry level
Education Level
- GCSE level or equivalent
Benefits
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro-rata).
About the Company
- Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London.
- We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London.
- Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
Equal Opportunity
- European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.