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About the Role
This role serves as the primary liaison between customers and the workshop, managing communication, providing updates, and overseeing repair progress. The technician will handle complex repairs and collaborate with technical support when needed.
Responsibilities
- Act as the liaison between customers and the workshop.
- Conduct road tests and review job cards for necessary information.
- Request additional information from customers as required.
- Inform customers about repair progress.
- Complete or advise on more involved and complicated repairs.
- Liaise with prior approval/Ford technical for assistance or pre-diagnosis.
- Maintain a minimum of 50% productivity.
- Ensure all jobs are completed within agreed timeframes.
- Maintain a high level of department productivity.
- Replace components, parts, lubricants, and consumables, and record usage.
- Adhere to strict Health and Safety guidelines.
Requirements
- A successful track record in a similar role, preferably within a franchised dealership.
- A full UK driving licence is essential.
Skills
- Customer communication
- Technical diagnosis
- Repair
- Problem-solving
- Teamwork
Location
- Woodford
Work Type
- Full-time
- Monday - Friday with Saturday's tri-weekly
Experience Level
- Minimum NVQ level qualification (or equivalent)
Education Level
- NVQ Level
Salary/Compensations
- OTE £37,211 – £40,310
Benefits
- £2,000 Joining Bonus (T&C's apply)
- 25 Days Holiday Allowance
- Company Pension Scheme
- Staff Discount on Vehicles and Servicing
- Career Development
About the Company
- Gates is an equal opportunity employer.
Equal Opportunity
- We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics.
- Our hiring decisions are made using an unbiased approach.
- We are committed to creating an inclusive environment for all employees and candidates to feel welcome.
- Reasonable adjustments are available for interviews.
- The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.