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About the Role
The EDI / IT Manager owns day-to-day technical operations across EDI, desktop support, and basic infrastructure administration. This role is designed for a strong hands-on EDI/IT operator who can stabilize EDI processes, expand EDI onboarding for retail customers and 3PL warehouse partners, oversee IT desktop support, and liaise directly with the EDI managed services provider to enhance day-to-day EDI & IT functionality. You will be the primary technical point of contact for internal teams, external vendors, and trading partners while driving reliability, documentation, and operational discipline.
Responsibilities
- Manage daily EDI functional flow, error resolution, trading partner connectivity, and mapping coordination for Sales Order Management and 3PL Warehouse Operations.
- Expand EDI capabilities and onboard new customers to improve order flow.
- Support basic ERP/WMS EDI configuration, user access, and issue resolution.
- Implement monitoring routines for EDI queues, network health, and endpoint compliance.
- Manage Level 1-2 support, ticket triage, hardware/software troubleshooting, and endpoint standards.
- Function as direct contact to IT managed services provider for network, hardware, software, equipment functionality, ticket resolution, etc.
- Serve as liaison for EDI providers, ERP vendors, MSPs, and integration partners.
- Enforce MFA, patching, access controls, and basic cybersecurity hygiene.
- Assist to build SOPs, runbooks, and knowledge base articles to prepare for IT Director onboarding.
- Assist in ongoing IT/EDI projects and prepare the environment for leadership transition.
Requirements
- 5 years of experience executing EDI standards (e.g. 850/860/810/856/940/945), mapping, customer onboarding, compliance, and retail/wholesale transaction workflows.
- Strong troubleshooting across Microsoft O365, Windows, Mac, printers, networks, and user provisioning.
- Ability to support basic configuration, permissions, and issue triage.
- Skilled at creating SOPs, checklists, and repeatable workflows.
- Ability to support cross-functional initiatives and manage small technical projects.
- Strong desire to own and lead the process and execute the results in fast paced entrepreneurial environment.
Skills
- EDI standards (e.g. 850/860/810/856/940/945)
- EDI mapping
- EDI customer onboarding
- EDI compliance
- Retail/wholesale transaction workflows
- Microsoft O365 troubleshooting
- Windows troubleshooting
- Mac troubleshooting
- Printer troubleshooting
- Network troubleshooting
- User provisioning
- ERP/WMS basic configuration
- ERP/WMS permissions support
- ERP/WMS issue triage
- FileMaker experience (helpful)
- ColdLion experience (helpful)
- Technical communication
- Process documentation
- Project coordination
Experience Level
- 5 years of experience