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About the Role

As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This role is based 100% on-site in one of our Sydney-based Data Centers. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Responsibilities

Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently.
Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.
Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision.
Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
Under minimal oversight, perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems), correct procedures.
Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, and ensure safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within Microsoft requirements.
Embody our culture and values

Requirements

High School Diploma, GED, TAFE or equivalent AND 1+ year(s) mission critical services work/applied learning industry work experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent industry work experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements, including verification of a current Australian Passport.
NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

Skills

Coordinating with supplier/vendors
Recognizing safe versus unsafe work environment
Hands-on understanding of how critical environment equipment works
Performing various types of maintenance
Responding to onsite incidents
Coordinating with other critical facilities professionals
Using telemetry and other platforms to monitor equipment performance and operations
Troubleshooting equipment, systems, subsystems, and components independently within their trained discipline
Consultation to lower-level colleagues in troubleshooting systems and problems
Understanding, following, and ensuring safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures

Location

Sydney

Work Type

On-site

Experience Level

1+ year(s) mission critical services work/applied learning industry work experience
3+ years mission critical services industry work experience
3+ years mission-critical services experience

Education Level

High School Diploma, GED, TAFE or equivalent
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education

Benefits

Career Rotation Programs
Diversity & Inclusion training and events
Professional certifications

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.