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About the Role

As one of our talented Stylists, you will provide welcoming, authentic, and personalized service to customers to achieve sales targets. You will ensure each customer has a unique and inspirational in-store experience that educates, inspires, and delights them. You will also build collaborative working relationships with your team to ensure the store meets high standards of visual merchandising. This role is ideal for an ambitious self-starter looking for a progressive career in the Retail Beauty Industry.

Responsibilities

Achieve company targets for items per transaction, average sale, and mix of business.
Deliver the highest levels of service by following the Service Checklist.
Ensure adherence to the Three Steps of Service and Our Mission at all times.
Ensure the team executes the Jo Malone service experience with every customer.
Coach stylists and highlight opportunities.
Execute events according to guidelines.
Strive to achieve and exceed targets set for events.
Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels.
Assist in the proper rotation of stock.
Ensure adequate stock levels on the shop floor and stock rotation.
Keep the stock room tidy and highlight any discrepancies or issues to the Store Manager.
Communicate low stock and out-of-stock situations to the Boutique Manager.
Actively participate in cleaning display units, tools, and testers throughout the day.
Maintain a clean and organised work area.
Clean and manage the Tasting Bar, Wet Test Area, and Hot Towel Warmers.
Ensure enough towels and hot water are always available.
Maintain the Fragrance Arc, Discovery Table, and Tasting Bar in proper order.
Replace missing, finished, or damaged products and equipment once authorised.
Maintain proper placement and condition of merchandise.
Inform management of any store maintenance or Health and Safety issues, potential hazards, or accidents.
Show excellent standards of timekeeping and attendance.
Liaise between store management and store team members.
Set store goals and objectives, including incentives.
Monitor the team to aid in the achievement of all goals and targets.
Undertake specific tasks as given by the Boutique Manager, including administrative paperwork and Jo Malone Services.
Work in conjunction with team members and the Boutique Manager to ensure efficient running of the store.
Give great internal customer service and develop good working relationships with colleagues.
Keep informed about products, company information, and store information.
Maintain high standards of time-keeping to ensure team efficiency.
Work with Sales & Education staff to achieve Service Accreditations.
Attend and actively participate in training sessions provided by the Company.
Assist with inventory counts.
Complete all administration accurately, legibly, and on time.
Adhere to proper security procedures regarding handling of cash and assets.
Follow company procedure for requesting annual leave and absences.
Maintain personal grooming to the standards set by the Company.
Only Jo Malone London fragrance products are to be used during working hours.
Maintain the Jo Malone hygiene and image at the counter by cleaning counters, tester stands, and displays.
Perform any other duties as specified by management.

Requirements

Ability to provide inspirational, authentic, and personalized customer service.
Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
Previous experience with retail point-of-sale software.
Must be able to provide proof of right to live and work in the country if invited to attend for interview.

Skills

Customer service
Sales
Visual merchandising
Make-up artistry
Creative expertise
Technical expertise
Team collaboration
Communication

Location

In-store

Work Type

Full-time
Retail

Experience Level

Senior
Previous retail experience

Education Level

Qualification in make-up artistry/previous retail make up experience is preferred
Amateur level experience demonstrating high creative and technical expertise is welcomed

Benefits

Competitive remuneration and benefits package
Excellent training and development

About the Company

A leader in prestige beauty with a culture that values diversity of thought and people.