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About the Role

As a CO+I CE Field Service Engineer (FSE), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is focused on personal and professional development, offering trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises over 100 datacenters and 1 million servers, supporting over 1 billion customers and 20 million businesses in over 90 countries worldwide. We prioritize environmental sustainability and optimization in our datacenter design and operations.

Responsibilities

Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Manages programs associated with area of responsibility.
Demonstrates conscientiousness on cost, adheres to budget requirements, keeps costs reasonable, and contributes to staying within budget.
Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.
Maximizes Critical Environment (CE) availability in conjunction with landlord partners at leased Datacenters and ensures optimal operational efficiency.
Oversees the day-to-day operations and maintenance of mechanical and electrical equipment in leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
Reduces high-impact and human-error Critical Environment (CE) incidents year over year.
Delivers on cost/energy efficiency initiatives.
Supports delivery of the Datacenter’s Emergency Preparedness and Response plans and acts as an escalation point for all facilities-related issues within leased datacenters.
Coordinates, plans, schedules, and supervises CE audits and compliance verification as needed.
Ensures routine reporting to effectively manage and analyze Power/Temperature/Relative Humidity, and SLA monitoring.
Establishes and enhances strong working relationships and engagement with Engineering Groups (EGs) and Landlord partners (including contributing to MBRs, QBRs).
Works with regional and global peers to share and build best practices across the entire datacenter portfolio.
Shares best practices; assists others in learning role, process, procedures.
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Suggests improvements in implementation based on depth of understanding.
Contributes to a positive team environment by learning and adopting best practices.
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.
Holds self accountable for end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service) in alignment with management priorities.
Supports escalation of issues to appropriate owner.

Requirements

High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility, OR 3+ years industry experience and college course work.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Requires verification of Australian Citizenship to meet federal government security requirements.
Must have a valid Australian passport to verify citizenship.
May require an enhanced background check conducted through the Australian Government Security Vetting Agency.

Skills

Critical Environment infrastructures (e.g., UPS, Generator, AHU)
Operation of IT infrastructure (Servers, SANs, Networking, etc.)

Location

Australia

Work Type

Full-time

Experience Level

2+ years industry experience in a datacenter or other critical environment facility
3+ years industry experience and college course work
3+ years’ experience in Critical Environment infrastructures
Experience working on large scale CE projects

Education Level

High School Diploma or equivalent
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.