Field Service Engineer 2 at Lam Research | Austin, TX, United States | Rezi

Field Service Engineer 2 at Lam Research

Field Service Engineer 2

Lam Research · Austin, TX, United States

1 weeks ago

Field Service Engineer 2

Lam Research · Austin, TX, United States

7 days ago
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About the Role

As a Field Service Engineer, you will be responsible for the operational excellence of complex semiconductor equipment, ensuring customer productivity and performance. You will be on the front lines, understanding customer needs and collaborating with teams to deliver solutions.

Responsibilities

  • Provide on-site repair, maintenance, and installation/relocation start-up services for complex electro-mechanical and electronic systems.
  • Perform analytical problem-solving, troubleshooting, and diagnostics to isolate issues to the component level.
  • Take corrective actions or request assistance to minimize downtime and equipment malfunctions.
  • Maintain records and reports to coordinate activities between Lam and the customer.
  • Serve as a subject matter expert, representing Lam to customers and ensuring exceptional customer satisfaction.
  • Discuss opportunities and challenges transparently with customers to build trust.
  • Update customers on the status of Lam tools as needed.

Requirements

  • Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience, or an advanced degree without experience, or equivalent work experience.
  • Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
  • Ability to work in a clean room environment while wearing personal protective safety equipment or a cleanroom suit.
  • Ability to frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
  • Ability to travel frequently, domestically and internationally, based on customer needs.
  • Flexibility to work a variety of shifts, including compressed and alternative workweeks, overtime, and on-call if needed.

Skills

  • Proficiency in basic computer skills
  • Familiarity with common office software including Microsoft Office Suite
  • Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment
  • Communication skills, both written and verbal, in English
  • Foundational analytical and problem-solving skills
  • Korean language skills

Location

  • Taylor, Texas

Work Type

  • On-site Flex
  • Virtual Flex

Experience Level

  • 2+ years of experience

Education Level

  • Bachelor’s degree in Electronics, Engineering, or related field
  • Advanced degree

Benefits

  • Comprehensive set of outstanding benefits

About the Company

  • Lam Research ('Lam' or the 'Company') is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures.
  • The Company's intention is to comply with all applicable laws and regulations.
  • Company policy prohibits unlawful discrimination against applicants or employees.
  • Lam offers a variety of work location models based on the needs of each role.
  • Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely.

Equal Opportunity

  • Lam Research ('Lam' or the 'Company') is an equal opportunity employer.
  • Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
  • It is the Company's intention to comply with all applicable laws and regulations.
  • Company policy prohibits unlawful discrimination against applicants or employees.