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About the Role

The Senior Manager – PTS Service Manager is accountable for managing a portfolio of in-service aftermarket products and services associated with the Power Transmission Systems (PTS) business. This role serves as the primary customer interface to aftermarket customers and leads the execution of all aftermarket commitments, including product performance, customer satisfaction, commercial deliverables, and financial outcomes. The Service Manager acts as the primary GM interface to global commercial, military, and MRO customers, managing the in-service lifecycle of all PTS products across numerous platforms and customer types.

Responsibilities

Manage customer escalations on risks, schedule, and deliverables on aftermarket orders and contracts.
Drive in-service product performance including cost, quality, reliability, and delivery.
Lead a cross-functional Integrated Program Team (IPT) to deliver on the business’ key objectives, including performance to the financial plan, on-time hardware delivery, achievement of inventory reduction and overdue order targets, and timely proposal development.
Set pricing parameters and negotiation boundaries for aftermarket contracts.
Identify and mitigate risks across technical, commercial, and industrial domains, developing actionable risk mitigation strategies.
Identify and capitalize on opportunities to improve program execution and develop associated implementation plans.
Deliver clear and concise program updates, including status, risks, and opportunities, at regular cadence reviews and to all levels of business leadership.

Requirements

Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience.
Experience in program management, aftermarket program management, supply chain management and/or operations management.
Proven ability to lead cross-functional teams in a complex aerospace or defense environment.
Strong customer relationship management skills, with a track record of resolving contractual and operational challenges.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Location

US-NY-ROME-104 ~ 104 Otis St ~ OTIS

Work Type

Hybrid

Experience Level

Minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience

Education Level

University Degree
Advanced Degree

Salary/Compensations

132,400 USD - 251,600 USD

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Relocation assistance may be available
Annual short-term and/or long-term incentive compensation programs may be available
Paid time off
Holidays

About the Company

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems.
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry.
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions.
We delight our customers with superior products and best-in-class service.
Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come.
At Collins, the paths we pave together lead to limitless possibility.
Apply now and be part of the team that’s redefining aerospace, every day.

Equal Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.
RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.