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About the Role
This customer support position involves providing services to ensure medical professionals and patients can use our products with confidence. You will be responsible for installing, maintaining, inspecting, and repairing medical equipment such as MRI, CT, X-ray diagnostic equipment, ultrasound diagnostic equipment, and physiological monitors. You will also identify customer needs and explain post-sales maintenance and service contracts. We are looking for individuals who can continuously improve their skills to provide high-quality service.
Responsibilities
- Installation, periodic inspection, and repair (emergency and scheduled) of medical equipment.
- Promptly and effectively escalate customer issues.
- Provide prompt reporting and proposals to customers and internally.
- Develop technical and interpersonal skills and knowledge necessary for the work of a service engineer.
- Continuously work to improve technical skills for assigned equipment.
- Report safety issues of identified equipment based on quality policy.
- Propose maintenance and repair services to customers and handle billing.
Requirements
- Willingness to relocate (relocation allowances provided).
- Valid driver's license required.
- Teamwork skills (coordinating schedules within the group, collaborating with sales, headquarters, etc.).
- Proactive attitude.
- Ability to read and write in English (or comfortable with it, as e-learning and manual reading are required).
Skills
- Customer support experience
- Field service experience
- Sales engineer experience
- Network knowledge is a plus
- Ability to read and write in Japanese (native level or highly fluent)
- Ability to read and write in English (or comfortable with it)
Location
- Higashi Tokyo Branch: 1-1-2 Heiwa-jima, Ota-ku, Tokyo Heiwa-jima Logistics Center 3F, 7F
- All company locations (potential for transfer)
Work Type
- Full-time
- Permanent employment
- Flex-time system (no core hours)
- Overtime work (average 30 hours per month)
Experience Level
- Open to various industries
- Experience in technical customer support, field service, or sales engineering is preferred
- Experience in aircraft maintenance, automotive maintenance, copier/elevator maintenance, or IT industry is welcome
- Individuals with a science and engineering background (especially those who majored in electrical, electronic, mechanical, or medical technology at technical college, vocational school, or university) are highly welcome.
Education Level
- Technical college
- Vocational school
- University degree
Salary/Compensations
- 4.5 million to 5.8 million JPY (including bonuses)
- Includes fixed overtime pay for 30 hours
Benefits
- Social insurance (Employees' Pension, Health Insurance) - Labor insurance (Employment Insurance, Industrial Accident Insurance)
- Retirement benefit system (lump sum retirement allowance and defined contribution pension)
- Training system (equipment and technical training in Japan, Netherlands, Singapore; support for acquiring work qualifications)
- PhiliFlex points: 72,000 points (1 point = 1 JPY)
- Paid leave: Up to 20 days in the first year (varies by entry month)
- Care Leave (10 days per year)
- Sick Leave (up to 30 days per year)
- Relocation allowances
About the Company
- We are a health-tech company.
- Our mission is to enable everyone to access high-quality healthcare.
- We are building our organization based on the belief that 'all people are important'.
Equal Opportunity
- We are committed to diversity and inclusion.