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About the Role
The Operations Supervisor is a critical role in ensuring that McGee Air Services delivers best-in-class ground handling services. This role monitors operational performance, supervises team members, and fosters an environment where safety, engagement, and performance are paramount.
Responsibilities
- Establish and maintain a culture that encourages communication and values team members.
- Dispatch, assign work, and monitor ramp, fleet, and baggage transfer operations.
- Coach, guide, and mentor team members to meet safety and operational metrics.
- Prepare and present safety and operational briefings.
- Partner with other supervisors and leadership for effective task balancing and coverage.
- Act as a liaison between McGee Air Services and customers.
- Represent McGee in briefings with customer Managers on Duty for irregular operations and special situations.
- Conduct investigations and collect information on operational/safety metrics.
- Assist in safety incidents, ensuring follow-ups, lessons learned, and corrective actions are documented and implemented.
- Actively observe operations to identify areas for improvement in safety, training, and operations.
- Prepare and communicate performance reports, including shift reports, data, and incident summaries.
- Monitor staffing and coordinate re-balancing of operational crews.
- Perform required audits, investigations, and participate in/lead disciplinary actions.
- Evaluate performance, coach, and counsel employees, documenting discussions and improvement plans.
- Promote and maintain a culture of safety and mutual respect.
- Ensure equipment is available, maintained, and operated safely, performing daily inspections.
- Foster an inclusive, engaging, and high-performance culture demonstrating McGee’s values.
- Recognize and celebrate individual and team performance.
- Perform other duties as assigned.
Requirements
- Two (2) years of airline experience with proven skills in station operations, including passenger service, cargo handling, fleet service, or ground operations preferred.
- Highly self-motivated with the ability to juggle multiple tasks in a fast-paced environment.
- Excellent communication skills.
- Ability to diffuse tense and/or stressful situations and workplace conflicts.
- Experience coaching and counseling team members on performance-related issues preferred.
- Skilled in all aspects of aircraft servicing, loading, baggage and cargo handling.
- Self-motivated individual able to work collaboratively in a team environment.
- Able to lead, motivate, and successfully communicate with a diverse workgroup.
- Proven ability to direct the work of others in a positive way.
- Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting.
- Ability to lift up to 75 pounds on a frequent basis.
- Ability to push wheelchair with passenger who may weigh over 200 pounds.
- Flexibility to work varied shifts, weekends, and holidays.
- High school diploma or equivalent preferred.
- Must be at least 18 years of age.
- Must be authorized to work in the U.S.
- Employees will be required to obtain and maintain a SIDA badge.
- Employment is contingent upon successful completion of applicable pre-employment requirements, which may include a criminal background check, drug test, driving record review, employment verification, and other job-related screenings.
Skills
- Station operations
- Passenger service
- Cargo handling
- Fleet service
- Ground operations
- Communication
- Conflict resolution
- Coaching
- Counseling
- Aircraft servicing
- Loading
- Baggage handling
- Cargo handling
- Teamwork
- Leadership
- Motivation
- Performance reporting
- Audits
- Investigations
- Disciplinary actions
Location
- Onsite
Work Type
- Onsite
- Full-time
Experience Level
- 2 years airline experience
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $31.30-$43.82/hour
Benefits
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, & Horizon Air
- Comprehensive medical, dental, & vision insurance
- 401(k) with company match
- Company provided life insurance
- Opportunity to earn additional pay each quarter based on performance
- Generous holiday pay and paid time off
About the Company
- McGee is reinventing airport and aviation services throughout North America.
- Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services.
- We are flexible, adaptable, resourceful, collaborative, and inclusive.
- McGee Air Services- An Alaska Air Group Company
Equal Opportunity
- McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law.
- Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.
- Equal Opportunity Employer/Veterans/Disabled