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About the Role

As our ServiceNow ITOM Developer, you’ll play a key role in strengthening AMP’s operational resilience, service visibility and technology transformation journey. Working within the ServiceNow Platform Team, you’ll help design, implement and optimise ITOM capabilities across Discovery, Service Mapping, Cloud Operations, CMDB, observability and automation — ensuring AMP has the right data, insights and platform foundations to support reliable, scalable and efficient technology operations. This is a hands-on role where your expertise will directly influence how ServiceNow becomes a core enabler of operational excellence across AMP. You’ll partner with technology teams, business stakeholders, vendors and platform specialists to translate business and operational needs into scalable ServiceNow solutions, improve CMDB maturity, enhance automation, support regulatory alignment and identify opportunities to leverage AI, Predictive Intelligence, Now Assist and operational analytics to improve outcomes.

Responsibilities

Design, implement, and optimize ITOM capabilities across Discovery, Service Mapping, Cloud Operations, CMDB, observability, and automation.
Ensure AMP has the right data, insights, and platform foundations to support reliable, scalable, and efficient technology operations.
Translate business and operational needs into scalable ServiceNow solutions.
Improve CMDB maturity.
Enhance automation.
Support regulatory alignment.
Identify opportunities to leverage AI, Predictive Intelligence, Now Assist, and operational analytics to improve outcomes.

Requirements

Strong ServiceNow ITOM experience with proven capability across implementation, configuration, and support of core modules such as CMDB, Discovery, Service Graph Connectors, and MID Servers.
Confidence working with ServiceNow platform tools including Flow Designer, Workflow Data Fabric, and App Engine Studio.
Strong understanding of scripting, APIs, integrations, and scalable solution design in complex technology environments.
Strong consulting, stakeholder engagement, and communication skills.
Ability to understand complex infrastructure and platform challenges.
Ability to translate business requirements into practical technical solutions.
Ability to contribute to architectural decisions.
Ability to build trusted relationships across technology, risk, vendors, and business teams.
Adaptability from BAU to ambiguous situations.
Commitment, grit, and a growth mindset.
Willingness to jump in and deliver across a variety of areas.
Ability to hold your own.

Skills

ServiceNow ITOM
CMDB
Discovery
Service Mapping
Cloud Operations
Observability
Automation
ServiceNow Platform Tools
Flow Designer
Workflow Data Fabric
App Engine Studio
Scripting
APIs
Integrations
Scalable Solution Design
Consulting
Stakeholder Engagement
Communication
AI
Predictive Intelligence
Now Assist
Operational Analytics

Location

Australia
New Zealand

Work Type

Full-time

Experience Level

Mid-level

Education Level

ServiceNow certifications such as CSA, CIS–CMDB and ITIL v4 Foundation will be highly regarded
Experience in ITOM implementation and configuration

About the Company

AMP is a nimbler business with new leadership and thinking, aiming to redefine financial services.
The company helps people with their banking, super, retirement, and finances, and has been doing so for over 170 years.
AMP believes in the power of inclusion and diversity to spark creativity, ignite innovation, and improve decision-making and performance.
AMP is committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people.

Equal Opportunity

We believe in the power of inclusion and diversity.
We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.