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About the Role
Bellhop is hiring a Sales Manager to own the day-to-day performance of our sales team. You'll manage and coach a remote, onshore and offshore-based team of sales agents who handle inbound leads and phone/text follow-up for local and long-distance moves. You'll build the scripts, cadence, and coaching rhythms that turn the team into a high-conversion sales engine, and determine the right team size and structure needed to hit our performance standards. This is a hands-on, player-coach role focused on daily discipline — call monitoring, script adherence, and follow-up cadence — layered on top of the sales structure we already have in place.
Responsibilities
- Manage and coach a remote/offshore sales team handling inbound leads and outbound follow-up for local and long-distance moving customers
- Determine the right number and structure of agents needed to consistently meet performance standards, adjusting team size as volume and goals change
- Build and continually sharpen sales scripts: objection handling, competitive positioning, value building, and pain discovery
- Set and enforce outreach cadence and follow-up discipline across CRM and calling/texting platforms, including hitting fast lead-response SLAs
- Run daily quality monitoring — review calls and texts, coach agents 1:1 regardless of tenure, and turn observations into concrete script and process improvements
- Own lead hygiene in the CRM, ensuring every lead is properly logged, statused, and worked
- Track and report team performance and funnel conversion metrics, flagging opportunities and risks
- Partner with marketing and product on lead quality and friction points in the web booking flow
Requirements
- Proven experience managing a remote and/or offshore sales or call center team
- A track record of improving conversion in a phone- and text-based sales environment
- Strong sales fundamentals — you think in terms of a funnel, and you can coach agents to sell better regardless of how long they've been on the team
- Comfortable building and refining scripts, not just enforcing existing ones
- Hands-on and data-driven; comfortable operating without a large management layer above or below you
- Demonstrated sales management ability over years of experience
Skills
- Sales management
- Coaching
- Script building
- CRM platforms
- Calling platforms
- Texting platforms
- Lead management
- Performance tracking
- Data analysis
Location
- Remote
- Atlanta, GA
- Chattanooga, TN
Work Type
- Full-time
- W2
- Remote
Experience Level
- Sales Manager
Salary/Compensations
- Base salary + performance bonus/commission tied to team KPIs (conversion rate, lead response time, and other funnel metrics)
About the Company
- Bellhop is hiring a Sales Manager to own the day-to-day performance of our sales team.
- We weigh demonstrated sales management ability over years of experience — strong sales chops matter more than tenure
- Experience in moving, relocation, home services, or another managed marketplace business
- Experience building a sales function from scratch in a lean or scrappy environment