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About the Role

As a Medical Assistant, you will support pain management services, ensuring smooth clinic operations and exceptional patient care. This includes triaging patients, preparing them for procedures, assisting providers during exams or injections, performing diagnostic testing and clinical tasks, and maintaining accurate documentation. You may also support select wellness-related procedures as needed (e.g., vitamin injections, IV therapy if certified).

Responsibilities

Room and triage patients, collect and document vitals, medical history, pain assessments, medication lists, and chief complaints
Prepare exam rooms, treatment areas, and necessary equipment
Assist providers with in-office procedures, including pain management injections and minor procedures
Administer injections and perform IV placements if certified
Conduct point-of-care testing (strep, flu, urinalysis, glucose, etc.)
Perform EKGs and assist with diagnostic workflows
Provide clear patient instructions regarding treatment plans, procedures, medications, and follow-up care
Support triage activities under provider guidance
Coordinate referrals, imaging orders, and follow-up appointments
Ensure a professional, positive, and compassionate patient experience in all interactions
Accurately document all clinical notes, treatments, and communications in the EMR
Ensure timely completion of charts, orders, and patient updates
Maintain cleanliness and organization of exam rooms and clinical areas
Monitor, track, and restock medical supplies and medications
Follow infection control, OSHA, and safety protocols
Support wellness services as needed (vitamin injections, IV therapy if certified)

Requirements

Certified or Registered Medical Assistant (required)
Experience in pain management, urgent care, primary care, orthopedics, or related medical setting preferred
Bilingual (English & Spanish) (required)
IV certification preferred
Proficient with EMR systems
Skilled with IM injections (certification required)
IV insertion skills a plus
Strong communication, patient service, and multitasking abilities
Organized, dependable, and able to thrive in a fast-paced environment

Skills

Pain management
Urgent care
Primary care
Orthopedics
EMR systems
IM injections
IV insertion
Communication
Patient service
Multitasking
Organization
Dependability

Location

Austin, TX

Work Type

Full-Time
Monday–Friday, 8:00 AM – 5:00 PM

Education Level

Certified or Registered Medical Assistant

Benefits

PTO
paid holidays
401(k) with 4% employer match
80% employer-paid medical insurance for employees
optional low-cost dental, vision, and family plans
Pet insurance
legal insurance
identity theft protection
travel insurance
employee discount programs

About the Company

At Epic, every patient interaction matters. You’ll be part of a supportive and collaborative team where your work directly impacts patient outcomes, clinic efficiency, and overall patient experience.