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About the Role

Oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human resource functions of your store. Ensure adherence to Sephora's concepts and culture, maximizing profitability and compliance with objectives and policies.

Responsibilities

• Forecast sales and payroll with your District Manager to drive store results.
• Monitor daily, weekly, and monthly sales results and communicate with staff members.
• Achieve store’s sales plans and operating profits while maintaining expenses.
• Manage and measure the effectiveness of business strategies, adjusting when needed.
• Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge, and services.
• Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
• Recruit, interview, and hire for all positions according to business needs.
• Train, coach, delegate to supervise, and motivate department Managers and Leads to develop their leadership and business skills.
• Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities through day-to-day coaching and quarterly development meetings.
• Conduct inventories, maintain updated inventory records, and communicate inventory issues/concerns to key stakeholders.
• Make strategic and innovative merchandising decisions by Sephora’s concepts when necessary, to grow the business.

Requirements

• Minimum of 5+ years of senior management experience in the beauty, retail, or customer service industry.
• Proven track record of coaching a high-performing team and a passion for training, development, and education.
• Previous experience recruiting, staffing, and hiring across all store positions, including leadership.
• Effective in time management, problem-solving, and communication both verbal and written.
• Experience in Windows, Word, and Excel.
• Ability to maintain composure and possess strong managerial courage to have tough conversations when needed.
• Strong business acumen and the ability to analyze sales trends and react appropriately.
• Proven track record of meeting or achieving targets or KPIs.
• Flexibility to be available during evenings, weekends, and holidays.
• Ability to bend and stretch to stock shelves.
• Ability to lift and carry up to 50 pounds.

Skills

• Client service
• People development
• Sales management
• Productivity management
• Merchandising
• Operations management
• Human resources management
• Coaching
• Training
• Delegation
• Supervision
• Motivation
• Inventory management
• Problem-solving
• Verbal communication
• Written communication
• Business acumen
• Sales trend analysis

Location

• 171 E Liberty Street, Toronto, ON M6K 1X9, Canada (CA)

Work Type

• Full Time
• On-site

Experience Level

• Senior management experience

Salary/Compensations

• CAD$ - CAD$

Benefits

• Product discounts
• Gratis
• Exclusive brand events
• Extended health and life insurance benefits
• Customizable coverage options
• Paid time off
• Training and development
• Internal mobility support
• LVMH programs and job opportunities

About the Company

• At Sephora Canada, we’re passionate about finding and sharing beauty in the world.
• Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.
• We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Equal Opportunity

• Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.