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About the Role

Develop and support a high-performing team committed to safety, efficiency, and exceptional guest service. Partner with leadership to deliver engaging training, evaluate performance, and support daily operations across all shifts. Foster a collaborative culture of hospitality, professionalism, and continuous improvement.

Responsibilities

• Develop, coordinate and deliver training programs for all transportation, including safety protocols, guests service standards and efficiency metrics.
• Ensure all team members are compliant with regulations, Turning Stone Resort policies and safety procedures.
• Work closely with the supervisors and manager of the Transportation Department to develop continuous training programs.
• Conduct regular driver evaluations, by monitoring and conducts refresher training to ensure ongoing compliance.
• Maintain detailed records on all customer service training programs and submits written proficiency and progress reports to the Transportation Manager, documenting in detail all training undertaken for the department.
• Maintain thorough knowledge of transportations services and conveys pertinent information to team members regarding policy or scheduling changes.
• Conduct specialized customer service training with transportation personnel who need improvement in specific areas.
• Work closely with leadership to identify training needs and opportunities for team development as new training is offered.
• Be consistently visible to staff and proactively assist in coordination of transportation for events. Also communicate effectively what groups or events are going on so team members are aware of increased demand.
• Work a rotating schedule to accommodate training classes amongst all 3 shifts and be a team player assisting as needed to ensure guest transportation needs are met.
• Monitor Bus Drivers, bus patterns and timing to ensure efficiency. Also offer sound suggestions for improvements in the operational flow.
• Foster a culture of hospitality, safety and professionalism within the transportation team.

Requirements

• Minimum two-year degree in relevant field of study.
• Must possess NYS CDL B (or higher) with passenger (P) endorsement.
• Must have at least 5 years CDL (Class B or higher) driving experience in passenger endorsement capacity.
• Previous training experience is required.
• Knowledge of DOT standards is required.
• Demonstrates strong oral and written communication and presentation skills.
• Demonstrates the ability to speak in front of a large group and discuss a variety of topics and issues.
• Demonstrates strong organization, evaluation, assessment, and decision-making skills.
• Microsoft Office skills including PowerPoint, Word and Excel required.
• A self-directed, positive, adaptable and flexible team player is desired.
• Demonstrated expertise in the application of adult learning principles in training delivery and creating training programs and materials.

Skills

• Microsoft Office
• PowerPoint
• Word
• Excel
• Presentation skills
• Adult learning principles

Location

• Central New York

Work Type

• Full-time
• Rotating schedule

Experience Level

• 5 years CDL (Class B or higher) driving experience in passenger endorsement capacity
• Previous training experience

Education Level

• Two-year degree

Salary/Compensations

• $24.00 - $30.00 hourly

Benefits

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
• Comprehensive medical, dental, and vision plans
• 401(k)
• Life insurance
• Paid holidays
• Team member assistance programs
• Wellness programs
• Onsite medical center
• Training programs
• Complimentary shuttles
• Career development initiatives

About the Company

• Turning Stone Enterprises is a dynamic organization with a diverse range of business operations.
• Turning Stone Resort Casino has received the Best of New York Gaming Resort award for six consecutive years.
• Operates satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
• Portfolio includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
• Prioritizes the well-being and professional growth of team members.
• Focuses on delivering exceptional experiences for both guests and staff.
• Has over 4,500 team members across Central New York.

Equal Opportunity

• We look forward to welcoming you to our team!