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About the Role
Sierra is building a platform to help businesses create better, more human customer experiences using AI. This role is crucial in developing and executing the company's industry strategy, driving growth, and ensuring successful deal progression.
Responsibilities
- Develop and refine Sierra's industry strategy, prioritizing key accounts and sub-industries for Go-To-Market (GTM) resource allocation.
- Own pipeline progression and forecast tracking for the industry, providing leadership with clear visibility into pipeline health, risks, and opportunities.
- Develop and drive expansion strategy across the industry and core accounts, identifying whitespace, new use cases, and growth opportunities within existing customers.
- Partner closely with Agent Development and Sales counterparts to operationalize the industry strategy.
- Drive cross-functional coordination across the industry, aligning stakeholders on priorities and execution.
- Manage deal progression and strategic deal desk initiatives for high-priority accounts, partnering with sales leadership to structure and advance complex deals.
Requirements
- 6-8+ years of experience in revenue operations, strategy & operations, management consulting, corporate strategy, or business operations.
- Proven ability to own a business area end-to-end, including achieving targets and mastering both deals and details.
- Excellent stakeholder management and communication skills, including experience working with and influencing senior stakeholders or executives.
- Team versatility to serve as a versatile and proactive team player, taking on both foundational operational work and high-impact strategic initiatives.
- Ability to navigate ambiguity, prioritize effectively, and drive alignment in a fast-paced environment.
Skills
- Familiarity with CRM platforms (e.g., Salesforce, HubSpot)
- Experience owning or supporting a business line end-to-end, with accountability for its outcomes
- Previous startup or high-growth operational experience
Location
- San Francisco
- Atlanta
- New York
- London
- Paris
- Madrid
- Munich
- Singapore
- Tokyo
- Sydney
Work Type
- In-person
- Full-time
Experience Level
- 6-8+ years
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans
About the Company
- Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
- The company is guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- Co-founders are Bret Taylor (former co-CEO of Salesforce, CTO of Facebook, co-creator of Google Maps) and Clay Bavor (18 years at Google, led Google Labs, AR/VR effort, Project Starline, Google Lens, and Google Workspace product and design teams).
Equal Opportunity
- We encourage you to apply even if your experience doesn't precisely match the job description.
- We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.