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About the Role

Nippon Express U.S.A., Inc. (NEU) is seeking an Air Import Supervisor to provide departmental support and supervise staff in the Air Import department. This role involves daily operations, customer interaction, issue resolution, data analysis, and ensuring compliance with company policies and government regulations.

Responsibilities

• Provide departmental support and supervise staff in the Air Import department.
• Engage in daily operations including direct contact with customers, brokers, subcontractors, and internal departments.
• Investigate and resolve issues and discrepancies.
• Collect and analyze department data to support departmental goals.
• Supervise and direct Import staff in performing work according to operating procedures.
• Issue freight bills and invoices to brokers and manage collection of unpaid invoices.
• Monitor staff performance and scheduling.
• Train Import staff.
• Ensure department compliance with company policies, procedures, and government regulations.
• Review workflows and procedures, providing feedback to maintain high service quality.
• Document, record, and report all discrepancies, including missed deadlines.
• Work professionally and effectively with operations staff to achieve target goals.
• Communicate with overseas branches and sales staff to support business retention and acquisition.
• Develop and maintain positive working relationships with management, peers, and co-workers.
• Provide direct training to staff.
• Handle other job assignments as determined by the direct Manager.

Requirements

• Excellent analytical, interpersonal, and organization skills.
• Positive attitude, ability to multitask, and handle changing priorities under deadlines.
• Great attention to detail.
• Minimum 3+ years of Air Import experience.
• Previous experience in a leadership or supervisory position.
• Flexibility with work schedule.
• Strong leadership skills.
• Strong customer service skills.
• Good verbal and written communication skills.
• Great computer skills (Microsoft Word & Excel, Outlook).
• High school diploma or equivalency certificate, or significant relevant working experience.
• Ability to work with customers, vendors, and outside organizations.
• This position is predominantly sedentary office work involving sitting, typing, filing, and conversing on the phone.

Skills

• Air Import
• Leadership
• Supervisory
• Customer Service
• Analytical
• Interpersonal
• Organization
• Communication (Verbal and Written)
• Computer Skills (Microsoft Word & Excel, Outlook)

Location

• U.S.

Work Type

• Onsite
• Full-time

Experience Level

• Supervisory
• Leadership

Education Level

• High school diploma or equivalency certificate

Salary/Compensations

• $78,000 - $90,000

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match.
• Flexible Spending Accounts.
• HSA.
• Life and Accidental Death & Dismemberment Insurance.
• Short & Long Term Disability.
• Auto and Home policies.
• Commuter Benefits.
• Generous Vacation and Sick time.

About the Company

• Nippon Express Company, Ltd. (NX) was founded in 1872 in Japan and is headquartered in Tokyo.
• NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
• Nippon Express U.S.A., Inc. (NEU) was incorporated in New York in 1962 as a fully owned subsidiary of NX.
• NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network.
• NEU provides specialized handling of air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.
• NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance.
• NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.
• NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world.
• We connect people with products throughout the world.

Equal Opportunity

• Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.