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About the Role

In collaboration with patients, families, and staff, this role is responsible for planning, organizing, and directing clinical support staff in a community healthcare center.

Responsibilities

• Oversee assigned staff, including establishing work assignments and priorities.
• Review and adjust timecards and time off requests.
• Provide input for performance evaluations and monitor new hire orientation.
• Coach and counsel staff in conjunction with NMO, PL, and HR.
• Perform Nurse Manager-Operation (NMO) duties in the absence of the NMO.
• Participate in Process Improvement strategies.
• Coach and mentor Staff Development of Charge Nurse I and clinical staff.
• Support and guide Charge Nurses through administrative and organizational growth.
• Oversee unit flow, staffing, and patient scheduling.
• Assess the physical, social, and emotional needs of patients and families.
• Teach and counsel patients and families on health assessment, care, disease prevention, hygiene, and health maintenance.
• Identify patient needs for referral to resources to facilitate continuity of care.
• Provide direct nursing care and distribute medications and treatments.
• Complete direct and indirect care documentation in a timely manner.
• Ensure patient records are current and complete.
• Ensure daily patient care huddles and weekly clinic staff informational huddles occur.
• Disseminate information from charge nurse meetings, patient conferences, or planning sessions.
• Maintain all licensure and certification requirements for continuing education.
• Participate in quality strategies to evaluate compliance with evidence-based guidelines and identify opportunities to improve patient outcomes.
• Ensure all patient care duties comply with regulatory and accreditation standards.
• Act as the site lead in the absence of the Nurse Manager Operations and/or Practice Leader.
• Complete daily/weekly quality assurance checklists.
• Delegate tasks as appropriate to staff.
• Ensure state vaccine policies are followed and delegate vaccine counts.
• Attend all clinic codes.
• Perform patient triage as needed.
• Perform periodic chart audits.
• De-escalate crisis situations by seeking guidance from supportive personnel.
• Perform other duties as assigned.

Requirements

• Demonstrate success in providing clinical care and nursing support within an organization of comparable pace and complexity.
• Experience managing difficult patient/customer situations.
• Demonstrate success in directing staff to achieve a common goal.
• Significant knowledge of medical practices and procedures in a healthcare environment.
• Demonstrate success and experience with direct patient services and the proper knowledge and use of medical devices and equipment.
• Develop communication processes to support quality of care and patient experience.
• Ability to develop and manage professional relationships in a complex healthcare environment.
• Capability to collaborate with providers and other members of the healthcare team.
• Develop and maintain favorable internal relationships and partnerships with team members.
• Interact respectfully and collaboratively with patients and their families.
• Collaborate with all members of the care team in providing patient-centered care.

Skills

• People Management
• Department Management
• Business Unit Management

Location

• community healthcare center

Work Type

• full-time

Experience Level

• Minimum of one year experience in the nursing field

Education Level

• Graduation from an accredited school of nursing