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About the Role

This position is responsible for scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments.

Responsibilities

• Schedules patient appointments and enters required information in the computer system accurately and timely.
• Obtains demographic, insurance, and financial information from patient or guarantor, entering it into the computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing the Compliance System, communicating information to the patient or guarantor, and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility.
• Verifies insurance eligibility and benefits, ensuring all notifications and authorizations are completed within required timeframes.
• Posts payments in the computer system and generates appropriate patient receipts.
• Monitors, reviews, and resolves patient account issues on assigned reports.
• Communicates effectively and professionally with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, patients, and their families.
• Completes thorough and accurate documentation.
• Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency.
• Supports department-based goals that contribute to the success of the organization.
• Serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
• Performs other duties as assigned.

Requirements

• Two (2) years of experience in a hospital or customer service setting.
• Ability to multi-task.
• Proficient typing/keyboarding skills.

Skills

• Multi-tasking
• Typing/keyboarding

Location

• Memorial Hermann

Work Type

• Rotating days
• Every other weekend

Experience Level

• Two (2) years of experience

Education Level

• High School Diploma or GED preferred

About the Company

• At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community.
• When we say every member of our community, that includes our employees.
• We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.
• If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.