Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

SS&C is seeking a Client Relationship Manager to maintain and develop relationships with key client contacts, ensure a deep understanding of client needs, and drive growth through effective engagement and service delivery.

Responsibilities

• Maintain and develop personal relationships with key and senior client contacts internally and externally.
• Ensure a detailed understanding of our client's and prospects business, products, strategy, requirements and understand the impact on SS&C’s service offering.
• Engage effectively at the C-suite level with SS&C clients, demonstrating deep industry knowledge to build credibility and executive gravitas.
• Liaise with Leads and Heads of internal business areas to monitor and ensure timely and quality service provided.
• Achieve Year on Year Growth and individuals / team sales targets through understanding the financial drivers of stakeholders.
• Drive and lead capability workshops with clients through a deep understanding of SS&C’s products, services, and technologies and how these can add value to a client's business.
• Lead all commercial and contractual relationships for clients.
• Work with our clients and SS&C teams to always ensure customer satisfaction and communicate with internal stakeholders and Directors of any potential areas of concern.
• Act as the senior point of contact for escalations and own the resolution process from beginning to end.
• Drive process improvement and change through awareness of all clients change requests/projects and how they fit into their strategic roadmap of change.
• Responsible for provision of relevant information to client contacts and internal stakeholders in a timely manner and in an appropriate format.

Requirements

• Proven financial and numerical skills are a must.
• Deep understanding of P&L and revenue forecasting.
• Understanding of the fund management industry in Australia and fount, middle and back-office operations.
• Detailed knowledge of Transfer Agency and Fund Administration including Fund Accounting and associated services for fund managers.
• 5+ Year’s client relationship management experience.

Skills

• Curiosity and client outcomes focused.
• High degree of autonomy.
• Credibility at and engagement at the executive level.
• Knowledge of Financial Services regulatory environment.
• Good understanding of the client service model, business strategy, structure, and product offering.
• Excellent Communication skills.
• Good analytical skills.
• Good verbal reasoning and numeric skills.

Location

• Melbourne
• Sydney

Work Type

• Hybrid

Experience Level

• 5+ Years client relationship management experience

Benefits

• Income Protection Insurance & Salary Continuance
• Generous Bereavement & Compassionate leave
• Private Health Insurance discount
• Primary & Secondary Paid Parental leave
• Death & TPD Insurance
• Discounts on fitness clubs, travel and more!

About the Company

• SS&C is a leading financial services and healthcare technology company.
• Headquartered in Windsor, Connecticut, with 27,000+ employees in 35 countries.
• Serves 20,000 financial services and healthcare organizations.
• SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation.

Equal Opportunity

• SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
• We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation.
• It's important to us that we strive to have a workforce that is diverse in the widest sense.