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About the Role

Crown Towers Sydney is seeking an exceptional hospitality professional to join as a Part-time Butler. This role involves delivering elevated service levels to VIP & Villa guests and One Barangaroo residents, focusing on meticulous attention to detail and providing bespoke guest experiences.

Responsibilities

• Serve as the main point of contact for all VIP guests and residents during their stay.
• Provide tailored and personalized services for guests and VIPs.
• Anticipate, manage, and fulfill individual guest needs and requirements.
• Ensure Villas are well-maintained and presented for guests, efficiently managing special requests, preferences, and arrangements.
• Plan and coordinate F&B services, and offer on-property facilities and events.
• Partner with key stakeholders, including Front Office, Concierge, VIP Gaming, F&B, Maintenance, and Security.

Requirements

• Demonstrated experience in a similar role at a premium or luxury venue.
• Exceptional stakeholder and customer relations skills, with the ability to build rapport quickly.
• Ability to use technology and adapt to different software applications.
• Strong time management, organizational, and communication skills.
• A current RSA certificate (or willingness to obtain prior to commencement).
• Ability to work across a 24/7 roster when required.

Skills

• Additional language skills such as Mandarin or Cantonese are highly regarded.

Location

• Sydney

Work Type

• Part-time

Benefits

• Opportunity to elevate your career in Sydney's most luxurious integrated resort.
• Complimentary meals at our on-site staff restaurant.
• Discounts at various F&B venues on property.
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth.
• Chance to take part and be rewarded in Crown’s group-wide recognition and awards program.
• Access to discounts with our corporate partners, including tickets to events and performances.

About the Company

• Crown Resorts is a great place to visit and an even better place to work, where you can play your part in creating fun, memorable, world-class experiences for our guests and people.
• We value passion, optimism, and an appetite for change - for the better.
• At Crown, we consistently strive for excellence and embody the 4 C’s: Courteous, Connect, Create, and Care.

Equal Opportunity

• Our Crown Community celebrates uniqueness and embraces diversity.
• We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.