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About the Role

The Treatment Lead is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a Treatment Lead you will be responsible for delivering exceptional high-tech facial treatments with exceptional guest care. Using your knowledge to educate and give guidance to guests about skincare and products, which translates to sales. You thrive working in a collaborative and supportive team environment.

Responsibilities

Deliver treatments to guests following protocols to ensure a consistently high standard of service in a professional atmosphere.
Perform skin consultations, educate guests on the best treatments, pre/post treatment/at-home skincare to address their skin concerns.
Ensure guest safety, maintain accurate guest documentation and seamless flow of guest care from check-in to treatment to checkout.
Drive product & membership sales to achieve the fig bar goals.
Maintain supplies and equipment for treatments, including equipment sterilization and cleanliness of the fig bar.
Partner with the Guest Experience and Medical teams to identify opportunities for enhanced experiences.
Support building a high-performing team, ensuring efficiency and camaraderie with all roles within the fig bar.
Be commercially aware, staying up to date with goals, promotions, and special activity across the business.
Uphold brand values.
Maintain the visual standards of our Fig Bars.
Maintain the cleanliness and organization of all areas of our Fig Bars to create an excellent guest experience.
Proactive management of equipment breakage, wear and basic fixes.
Coordinate guest care with Guest Experience Associates, Fig Doctors, Treatment Leads and Team Leads to ensure seamless service.
Build and maintain relationships with guests, ensuring a welcoming and inclusive guest environment and continued guest retention.
Gather and maintain complete, accurate and up to date guest information.
Lead the collection of client consent for treatments, communication and marketing initiatives.
Utilize iPad-based electronic medical recording and skin analysis technology.
Effectively utilize our guest management software and POS.
Create a personalized experience for members.
Acquire, retain + maintain a loyal + well cared for membership base.
Gather and maintain complete, accurate and up to date member information.
Maximize sales across treatments + Brand Partnerships.
Find opportunities to cross-sell and up-sell.
Ensure guests purchase the best “Fig at Home” based on their individual needs.
Foster a team sales approach.
Demonstrate a complete knowledge of treatments.
Deliver best in class facial treatments following the Fig Facial Protocols.
Cross-sell treatments that complement and enhance guests skincare concerns.
Demonstrate a complete knowledge of Pod and Brand Partnership product.
Cross-sell products that complement and enhance guests existing skincare routine.
Manage Brand Partnership product merchandising following the Fig Merchandising SOPs.
Understand the nuanced elements of the Fig brand, experience, treatments and product offerings.
Help build and develop a world class experience.
Gain a deep knowledge of ingredients, skin concerns and facial technology.
Onboard + Train all new Skin Educators to Formula Fig; treatment protocols + pod products, open + close pod procedures, daily responsibilities.
Ensure all new Skin Educators have completed the onboarding with Skincare Lit fundamentals.
Onboard + Train all new Skin Educator to Formula Fig facial + guest technology.
Provide ongoing Skin Educator training and development as required.
Follow and maintain all health and safety measures, including COVID-19 safety protocols.
Additional duties and responsibilities may be added or modified as required throughout the course of your employment.

Requirements

A passion for skin health
Confidence and a natural ability to build connections that lead to sales
A believer in Fig and our vision

Skills

High-tech facial treatments
Guest care
Skincare education
Sales
Collaboration
Teamwork
iPad-based electronic medical recording
Skin analysis technology
Guest management software
POS
Brand Partnerships
Facial Protocols
Product knowledge
Merchandising
Training
Client consent
Communication
Marketing initiatives

Location

Fig Bars

Work Type

Hourly wage
Full-time

Experience Level

Entry Level

Education Level

Esthetician

Salary/Compensations

$22 - $26 per hour

Benefits

Competitive hourly wage
Gratuity
Product incentives
Membership incentives
Treatment incentives
Guaranteed hourly wage for Skin Educators
Continuing education
Formula Fig perks
Treatment benefits
Product discounts
Eligibility for benefits coverage, dependent on FTE

About the Company

Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is an innovative service-meets-retail skincare brand dedicated to providing exceptional skincare experiences and innovative products.
With a unique blend of in-store and online retail, we are committed to elevating our guests' skincare journeys through technology, personalization, and world-class service.
This is an excellent opportunity for someone who wants to be part of a growth company.
At Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.

Equal Opportunity

Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment.
We believe in providing an inclusive workplace where all individuals have the chance to succeed.