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About the Role

Facilitate meaningful partnerships between brands and creators by supporting the delivery of superior client service for a portfolio of clients. This role is ideal for someone with prior agency account management experience who has independently managed influencer marketing campaigns, built strong client relationships, and confidently navigated day-to-day client communications.

Responsibilities

• Act as the trusted, main point-of-contact for clients, building strong brand relationships and ensuring an exceptional customer service experience.
• Support, manage, and execute post-sale influencer campaigns, adhering to timelines and deliverables.
• Serve as the day-to-day point of contact for influencers, maintaining strategies to meet brand business objectives.
• Support more complex projects managed by senior leads, taking lead on project management and creator onboarding/communications.
• Manage high volume email communications with influencers, including sourcing, negotiations, creative development, and ensuring alignment with campaign goals.
• Address daily client needs and requests in a timely, strategy-oriented manner.
• Identify trends and develop performance insights, resulting in meaningful recommendations and strategies.

Requirements

• 3+ years of client-facing account management experience within a marketing, advertising, influencer marketing, or social media agency.
• Minimum 2 years of hands-on influencer marketing experience, including talent sourcing, contract negotiations, content strategy, paid/organic amplification, and post-campaign reporting.
• Experience in leading and executing, building, and optimizing digital and social media plans, particularly focused on influencer marketing.
• Extremely detail-oriented with the ability to handle multiple projects, prioritize work assignments, meet deadlines, and work independently in a fast-paced environment.
• Ability to handle a high volume of email communications daily.
• Exceptional communication and organizational skills.

Skills

• Deep understanding of social media platforms, especially Instagram, YouTube, and TikTok.
• Influencer marketing campaign management.
• Client relationship management.
• Project management.
• Email communication.
• Trend identification.
• Performance analysis.

Location

• New York

Work Type

• Hybrid
• Onsite (2 days per week)

Experience Level

• 3+ years of client-facing account management experience
• Minimum 2 years of influencer marketing experience

Salary/Compensations

• $65,000–$80,000 USD

About the Company

• Open Influence is a global, award-winning creator marketing company providing premium, end-to-end creator marketing solutions.
• Pioneering the creator economy since 2013, executing social-first strategies for over 1,500 top brands.
• Platform-agnostic and talent-agnostic partner connecting brands with the right creators on the right channels.
• Focuses on a creative mindset paired with project management skills and attention to detail.
• Combines passion for culture with a commitment to driving meaningful results.
• Management team has an 'open door' policy and creates safe, inclusive spaces.
• Recognizes and celebrates wins, and supports team members during challenges.
• Continuously learns, grows, and improves processes.
• High client renewal rate (92%).

Equal Opportunity

• Open Influence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.