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About the Role
As a Field Service Technician, you will provide on-site technical support and maintenance for printers, copiers, and other office equipment at customer locations. This role offers opportunities for career growth within Toshiba.
Responsibilities
- Provide printer and copier maintenance, service, and repairs to customers
- Deliver product training efficiently and effectively
- Diagnose equipment issues and carry out installations and upgrades
- Make modifications, remove old units, and retrofit existing hardware
- Complete field calls according to priority while practicing effective time management
- Continuously enhance technical skills for field assignments
- Rebuild components at the shop
Requirements
- High School Diploma or GED
- 3 years or more of expertise in technical repair, service, and installation of copier/office equipment, or technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment, or technical service, repair, or support of comparable products
- Advanced education or certification or internships in respective areas can be used to meet experience requirement
- Intermediate computer skills and good electro-mechanical skills
- Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
- A valid driver's license and auto insurance coverage per Toshiba policy for positions entailing use of personal car while on company business
Skills
- Technical repair
- Service
- Installation
- Product training
- Equipment diagnosis
- Upgrades
- Modifications
- Retrofitting hardware
- Time management
- Technical skill enhancement
- Component rebuilding
- Computer skills
- Electro-mechanical skills
Location
- Buffalo, NY
Work Type
- Field Service
- Full-time
Experience Level
- 3 years or more
Education Level
- High School Diploma or GED
Salary/Compensations
- Hourly Range: $17.00-$19.00
- Monthly Technician Bonus up to $450.00
- Mileage Reimbursement or Fleet Vehicle and gas card
Benefits
- Medical, dental, and vision coverage
- 401(k) plan with match and company provided life insurance
- Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
- Generous paid holidays, vacation & sick/personal business/volunteer days
- Opportunities for career growth within a global technology organization
About the Company
- Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions.
- Opportunities to expand expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.
Equal Opportunity
- Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.