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About the Role

The Experience Services Receptionist is responsible for delivering amazing client and guest experiences by ensuring all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role combines a passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Act as a central point of contact, providing information and wayfinding for the campus, services, and activities.
• Actively monitor and maintain the front desk, lobby, and surroundings to ensure a safe, clean, organized environment that reflects brand standards.
• Implement and monitor standards of service to meet and exceed expectations.
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions.
• Be familiar with all services within the facility and work with facilities management to facilitate a hospitality approach across services.
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident.
• Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident, or disruption to the Client’s operations occur.
• Perform ad hoc assignments and administrative support for a seamless and timely delivery of services.

Requirements

• Candidates must be authorized to work in the United States without sponsorship.
• If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.

Skills

• Client-facing
• Service passion
• People skills
• Hospitality focus
• Customer service skills
• Communication skills

Location

• On-site – Austin, TX

Work Type

• On-site
• Full-time

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• JLL Experience Services team members are “experts who create value through lasting partnerships.”
• At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients.
• We set the standard for superior experiences for our clients and our teams.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
• Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• We take our responsibility to protect the personal information provided to us seriously.
• Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
• We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
• We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.

Equal Opportunity

• For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.