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About the Role

The Housekeeping Inspector reports to the Housekeeping Manager and performs managerial functions. This role ensures guest rooms, corridors, and public areas meet the hotel’s cleanliness, safety, and quality standards by inspecting rooms, supervising room attendants, and ensuring guest satisfaction.

Responsibilities

• Serve as team lead for the housekeeping staff, including assigning and reviewing work.
• Maintain high-quality cleaning standards.
• Provide exceptional customer service and lead staff to do the same.
• Respond to customer complaints quickly and resolve them effectively.
• Communicate and coordinate with Engineering for efficient maintenance and repair of guest rooms and public areas.
• Manage a physically active role.
• Supervise subordinate staff, including assignment of duties, service evaluation, and disciplinary action.
• Communicate effectively, both verbally and in writing, to provide clear directions to staff.
• Observe performance and encourage improvement.
• Perform guest room cleaning duties during staff shortages.

Requirements

• Develop and maintain positive working relationships with other departments.
• Motivate and inspire others to work cooperatively towards goals.
• Maintain confidentiality of guest information and hotel data.
• Communicate effectively in English with guests, managers, and colleagues.
• Listen and respond appropriately to department concerns.
• Knowledge of overall hotel operations as they affect the department is preferred.
• Proven track record of effectively and empathetically training, mentoring, and managing hourly employees.
• Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 30lbs on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours.
• Employees may be required to work varying schedules, including holidays and weekends, to reflect business needs.

Skills

• Leadership
• Customer service
• Communication
• Problem-solving
• Supervision
• Training
• Mentoring
• Teamwork

Location

• San Francisco

Work Type

• Full-Time

Experience Level

• Minimum of 2 years Housekeeping experience
• Prior experience in a luxury hotel preferred

Salary/Compensations

• $29 per hour

Benefits

• Tiered Medical Plans (Cigna or Kaiser)
• Chiropractic & Acupuncture coverage
• Long Term Disability
• Tiered PPO Dental Plans
• Voluntary Supplemental Medical Plans
• Vision
• Paid Holidays
• Employee Assistance Program
• PTO and Sick Pay
• Flexible Spending Account (FSA)
• 401K Matching Program
• Life & AD&D Insurance
• Pre-Tax Commuter and Parking Benefits
• EOS Employee Rates plus 50% off F&B and Retail
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events

About the Company

• The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street.
• The hotel blends historic charm with contemporary, Italian-inspired décor.
• As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.
• The Barnes Hotel offers competitive salaries and robust benefit plans.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• The Barnes San Francisco is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
• The Barnes San Francisco hiring policies require a background check for all applicants working directly with at-risk populations.