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About the Role

The Housekeeping Supervisor will report to the Housekeeping Manager and perform a variety of managerial functions, including supervision, coaching, and training of room and house attendants. This role ensures all work meets departmental and hotel standards.

Responsibilities

• Oversee tasks such as staff scheduling, inspecting and approving public areas and guest rooms for cleanliness, ensuring timely turnover of checkout rooms, and interacting with guests politely.
• Serve as team lead for housekeeping staff, assigning and reviewing work.
• Maintain high-quality cleaning standards.
• Provide exceptional customer service and lead staff to do the same.
• Respond to customer complaints quickly and resolve them effectively.
• Develop strategies for improving guest experience.
• Communicate and coordinate with Engineering for efficient maintenance and repair of guest rooms and public areas.
• Manage a physically active role, demonstrating reliability and organization.
• Supervise subordinate staff, including assigning duties, evaluating service, and taking disciplinary action.
• Communicate effectively, verbally and in writing, to provide clear directions to staff.
• Observe performance and encourage improvement.
• Perform guest room cleaning duties during staff shortages.

Requirements

• Develop and maintain positive working relationships with other departments.
• Motivate and inspire others to work cooperatively towards goals.
• Maintain confidentiality of guest information and hotel data.
• Communicate effectively in English with guests, managers, and colleagues.
• Listen and respond appropriately to department concerns.
• Possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees.

Skills

• Leadership
• Coaching
• Training
• Customer Service
• Communication (Verbal and Written)
• Problem Solving
• Staff Management
• Organizational Skills

Location

• San Francisco

Work Type

• Full-Time
• Hourly

Experience Level

• Minimum of 2 years Housekeeping experience
• Prior experience in a luxury hotel preferred

Salary/Compensations

• $28-30 per hour

Benefits

• Tiered Medical Plans (Cigna or Kaiser)
• Chiropractic & Acupuncture coverage
• Long Term Disability
• Tiered PPO Dental Plans
• Voluntary Supplemental Medical Plans
• Vision
• Paid Holidays
• Employee Assistance Program
• PTO and Sick Pay
• Flexible Spending Account (FSA)
• 401K Matching Program
• Life & AD&D Insurance
• Pre-Tax Commuter and Parking Benefits
• EOS Employee Rates
• 50% off F&B and Retail
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events

About the Company

• The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated near Union Square on Powell Street.
• The hotel blends historic charm with contemporary, Italian-inspired décor.
• As part of the EOS Hospitality Group, core values include Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community, and Do Well and Do Good.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• The Barnes San Francisco is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
• The Barnes San Francisco hiring policies require a background check for all applicants working directly with at-risk populations.