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About the Role

IEM is seeking a driven AI Operations Analyst to serve as the front door for enterprise AI at IEM. You will own the intake of new AI project ideas, help guide proof-of-concept efforts, and support employees across the company in successfully adopting AI tools. This role manages the operational side of AI enablement, including tool access requests, license administration, and user onboarding/offboarding, shaping how a growing enterprise adopts and scales practical AI use.

Responsibilities

Serve as the front door for new AI project and use-case ideas across IEM, gathering requirements, documenting business needs, and routing qualified requests.
Provision new users on AI platforms, guide initial setup, and provide resources for productivity; deprovision access and reclaim licenses for departing employees.
Manage the intake queue for new AI tool access requests, verify business justification, and coordinate approvals with managers and IT/security stakeholders.
Assign, track, and reconcile AI tool licenses and seats across platforms, monitor utilization, and flag underused or over-allocated licenses.
Assist in the build-out of proof-of-concept solutions by preparing sample data, configuring tools, coordinating stakeholder feedback, and tracking POC status.
Support day-to-day administration of AI platforms, including access controls, security group management, and routine configuration changes.
Help plan and deliver AI literacy programming across IEM, including onboarding walkthroughs, workshops, and training materials.
Act as the first point of contact for employee questions about AI tools, troubleshooting common issues and escalating complex technical problems.
Track platform adoption metrics and generate regular reports on active users, request volumes, and license utilization.
Maintain up-to-date standard operating procedures (SOPs), FAQs, and knowledge base articles covering intake processes, tool usage, and troubleshooting.
Perform routine audits to confirm AI tool usage and access align with IEM's AI governance policies and data security standards.

Requirements

1-3 years in IT operations, help desk/technical support, business analysis, or a related coordination role.
Demonstrated experience using generative AI tools to automate workflows, improve productivity, or solve business problems.
Demonstrated ability to manage multiple requests or tickets simultaneously, track them to completion, and keep stakeholders informed of status.
Strong written and verbal communication skills, with the ability to explain basic technical concepts to non-technical users.
Business analysis fundamentals: experience gathering requirements or documenting a process or workflow.
Automation curiosity: comfort learning basic scripting or low-code automation.
Basic experience building simple reports or trackers in Excel, Power BI, or similar tools.
Relevant coursework or certifications in artificial intelligence, project management (PMP), or change management are a plus.
Patient, approachable, and responsive when supporting users of varying technical ability.
Methodical approach to triaging issues and knowing when to escalate.
Eagerness to learn new platforms and work across multiple AI tools and use cases.
Careful, accurate documentation and tracking of requests, licenses, and tickets.
Skilled at asking clarifying questions to fully understand a requester's needs.
Focuses on delivering measurable improvements in productivity, quality, cost, or employee experience.
Genuine interest in building a long-term career in enterprise AI operations.

Skills

Generative AI tools
IT operations
Help desk/technical support
Business analysis
Coordination
Process documentation
Basic scripting
Low-code automation
Excel
Power BI
Artificial intelligence
Project management (PMP)
Change management
Customer Service
Problem-Solving
Adaptability
Detail Orientation
Active Listening
Business Impact Orientation
Growth Mindset

Location

Austin, TX - USA
Primarily remote
Some travel required initially

Work Type

Remote
Hybrid

Experience Level

1-3 years

Education Level

Relevant coursework or certifications in artificial intelligence, project management (PMP), or change management are a plus.

Salary/Compensations

$106,000 - $132,000

Benefits

Competitive salary and benefits package
Opportunity to build hands-on experience with cutting-edge enterprise AI tools and platforms
Direct mentorship from senior AI and Salesforce/MuleSoft technical staff
Collaborative and supportive work environment with a clear growth path into more advanced AI roles
Professional development and training resources
Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success.

About the Company

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com

Equal Opportunity

IEM does not discriminate against any applicant based on any characteristic protected by law.