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About the Role

The Student Assistant in IT Administration supports the smooth operation of Climate Analytics’ IT environment and ensures that staff have reliable access to the tools and systems they need to work efficiently. The student will gain hands-on experience in IT operations, user support, and system administration, contributing directly to the reliability, security, and efficiency of the Climate Analytics’ IT infrastructure. You will also support IT projects, such as documentation and process improvement initiatives.

Responsibilities

Assist in managing incoming IT support tickets, helping to diagnose and resolve basic software, hardware, and access issues.
Provide friendly, timely, and solution-oriented support to employees across all departments.
Prepare, configure, and update laptops (primarily macOS, some Windows) for new and existing employees.
Support regular device maintenance tasks such as system updates, security checks, and troubleshooting.
Help maintain an accurate inventory of devices and peripherals.
Support the IT Administration Officer and external IT service provider in monitoring internal servers and hosted tools.
Perform basic maintenance tasks, such as restarting services or checking system status, under guidance.
Help ensure regular backups and data integrity checks are completed.
Contribute to documenting IT procedures, configurations, and troubleshooting guides.
Help identify opportunities to streamline IT workflows or improve user documentation.
Assist in maintaining records related to software licenses and system configurations.
Follow IT security guidelines and support implementation of best practices (e.g. password policies, device encryption, access control).

Requirements

Prior hands-on experience in IT administration/user support in a work context.
Currently enrolled in an IT admin/support related university program with min. 12+ months of enrollment left.
Residing in the Berlin area.
Open to 100% onsite presence in our Berlin office during probation period and 80% afterwards.
macOS experience, in a work context.
Basic scripting experience.

Skills

English fluency
Python skills
Basic Windows experience
Basic Linux based systems experience
Basic understanding of network or server administration concepts (e.g., FTP, SSH, SSL).
Some experience with cloud-based systems or IT ticketing tools.
Good communication skills
Proactive, solution-oriented mindset
Ability to work independently on assigned tasks and manage priorities.

Location

Berlin, Germany

Work Type

Onsite
Part-time

Experience Level

Student

Education Level

Currently enrolled in an IT admin/support related university program

Salary/Compensations

EUR 1420 gross monthly (based on a 20-hour work week)

Benefits

Flexibility to accommodate university schedule
Fully funded Germany-wide public transport ticket
40 € monthly company contribution to Urban Sports Club membership
Online mental health and wellbeing platform
Free German language classes
Bike rental discount
Optional company pension plan
29 days paid annual leave for each year worked (pro rata) + one day gifted around Christmas

About the Company

Climate Analytics is a global climate science and policy institute established in 2008 that delivers cutting-edge science, analysis and support to accelerate climate action and keep global warming below 1.5°C.
Our international team is composed of roughly 170 staff.
Half are based at our headquarters in Berlin, Germany, and the remainder work out of our five regional offices in Africa, Australia & Pacific, the Caribbean, South Asia and North America.

Equal Opportunity

We are a diverse and inclusive team and welcome your application regardless of your gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect that makes you unique.