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About the Role

The Relationship Banker serves as the welcoming face of Velocity Credit Union, playing a critical role in building member trust and engagement. This position blends traditional teller responsibilities with foundational banker skills, focusing on creating exceptional experiences through meaningful interactions and personalized service. Velocity's Relationship Bankers help members with day-to-day financial needs, educate them on digital tools, and introduce solutions that simplify their financial lives.

Responsibilities

Serve as the welcoming face of Velocity Credit Union.
Build member trust and engagement.
Blend traditional teller responsibilities with foundational banker skills.
Create exceptional experiences through meaningful interactions and personalized service.
Help members with day-to-day financial needs.
Educate members on digital tools.
Introduce solutions that simplify members' financial lives.
Control negotiable instruments.
Resolve customer issues.
Work in a fast-paced environment with a high attention to detail.
Adapt to a productive team environment.
Share knowledge, welcome feedback and coaching.
Work branch hours, including Saturdays.

Requirements

Minimum 6 months of financial institution, banking, or credit union operations experience supporting customers in person or over the phone.
Minimum 2 years of customer service experience.
High school diploma or GED required.
Proficiency in using common office applications and office equipment.
Passion for providing outstanding customer service and a positive attitude.
Effective time management skills, including prioritizing multiple responsibilities and organizing work tasks.
Flexibility to work branch hours, including Saturdays.

Skills

Excellent verbal skills
Excellent written skills
Excellent listening skills
Cash-handling
Customer service
Time management
Issue resolution
Teamwork

Location

Downtown Branch - Austin, TX 78701

Work Type

Full-time

Experience Level

Minimum 6 months of financial institution, banking, or credit union operations experience
Minimum 2 years of customer service experience
6 months of cash-handling preferred

Education Level

High school diploma or GED

Benefits

Competitive pay
Medical insurance
Dental insurance
Vision insurance
401(k) with matching
Flexible spending accounts
Generous paid time off
Company-paid life insurance
Company-paid disability insurance
Referral bonuses
Paid holidays
Discounted gym membership
Tuition reimbursement
Training and ongoing coaching
Opportunities for career growth
Employee reward and recognition system
Employee and family events

About the Company

Velocity is committed to helping its members and their families achieve more by delivering exceptional service and value.
Velocity's culture is rooted in empathy, collaboration, and a shared sense of purpose.
Velocity believes in meeting people where they are, staying curious, and working together to create better outcomes.
Velocity strives to positively impact the financial well-being of the community, one member at a time.

Equal Opportunity

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state, and local laws.