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About the Role
The Guardianship Division is NCAT's protective jurisdiction, promoting the rights of people with decision-making disabilities. Working for the Department of Communities and Justice (DCJ) offers opportunities to make a real difference by collaborating with agencies and partners to improve lives and realize potential.
Responsibilities
- Assist clients in understanding the Tribunal process, encouraging participation from individuals with disabilities.
- Provide information to clients through face-to-face interactions, phone calls, or written communication.
- List and prepare matters for hearing, write hearing reports for the Tribunal, and prepare/send documents to clients.
- Contact clients to ascertain their participation methods for Tribunal hearings.
- Comply with relevant Tribunal procedures and legislation.
Requirements
- Motivated with initiative and strong customer service skills.
- Interest in supporting people with disability.
- Strong communication and negotiation skills.
- Experience working in a high-volume environment with set timeframes.
- Ability to manage individual workload independently and efficiently.
- Ability to maintain a high degree of accuracy.
- Willingness to develop skills and knowledge of legislation, legal principles, and procedures.
Skills
- Customer service
- Communication
- Negotiation
- Workload management
- Accuracy
Location
- Sydney CBD
Work Type
- Ongoing role
- Temporary roles
- Full-time (35 HPW)
Experience Level
- Senior
Salary/Compensations
- Clerk Grade 3/4, base salary ($87,199 - $95,482), plus employer’s contribution to superannuation and annual leave loading
Benefits
- Generous leave entitlements including flex leave
About the Company
- The New South Wales Civil and Administrative Tribunal (NCAT) is recruiting for roles in the Guardianship Division.
- NCAT staff may be exposed to psychosocial hazards and risks.
- Working for the Department of Communities and Justice (DCJ) provides opportunities to make a real difference.
- DCJ collaborates with other agencies and community partners to improve lives and realize the potential of children, adults, families and communities.
- DCJ is focused on breaking, rather than managing, disadvantage.
Equal Opportunity
- Diverse and inclusive organisation.
- Inclusion and Diversity lies at the heart of how we recruit.
- We continue to hire great people with a wide variety of skills, experience and backgrounds.
- This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.