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About the Role

The Marketing Communications Manager supports developing and executing marketing strategies that enhance member engagement and communication at the club. This role is responsible for creating and implementing dynamic content and communication plans to keep members informed, connected, and engaged. The Manager will play a vital role in ensuring all marketing efforts contribute to a vibrant club community and a positive member experience.

Responsibilities

Collaborate with the member experience team to implement the membership experience strategic plan, ensuring a lively and connected community that aligns with brand standards.
Develop and execute innovative marketing campaigns that cater to the club’s diverse member base, incorporating feedback from members and committees to enhance relevance and engagement.
Focus on member retention initiatives, including targeted outreach for at-risk members and personalized onboarding processes for new members to build lasting relationships.
Communicate effectively with members and staff across various channels, ensuring consistent and clear messaging that promotes club activities and fosters member engagement.
Craft compelling storytelling and content-driven communications that leverage all communication channels (i.e., emails, in club displays, social media), highlight club events, programs, and the overall ClubLife experience, engaging members and enhancing their connection to the club.
Support the club’s growth by balancing quantitative goals (membership growth) and qualitative goals (member experience).
Assist in managing budgets related to member dues, including tracking resignations and downgrades, and implementing strategies to minimize revenue loss.
Assist others as needed and take on additional tasks as assigned by management.
Follow all company, club, and department policies, procedures, and instructions.
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

Requirements

High school diploma or equivalent.
A minimum of 2 years of experience in hospitality, customer relations, or marketing and communications.
Bachelor’s degree with a focus in business, communications, journalism, public relations, hospitality management, or recreation.
Experience in areas such as sales, relationship management, food and beverage operations, customer service, membership associations, or fundraising.
Prior experience leading a team or managing projects to a successful outcome.
Must be able to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
Effective communication skills with sufficient visual acuity, including talking and hearing.

Skills

Microsoft Office Suite, including Word, Outlook, and Excel.
CRM systems, particularly Salesforce.

Experience Level

2 years of experience

Education Level

High school diploma or equivalent
Bachelor’s degree

Benefits

Medical, dental, and vision coverage
Life insurance
Short-term and long-term disability insurance
401(k) retirement savings plan
Generous paid time off and leave programs

About the Company

Invited is the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs.
Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.
We believe in taking care of our team, and our Total Rewards package reflects that commitment.

Equal Opportunity

Invited is an Equal Employment Opportunity Employer