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About the Role
We are seeking a Commercial Account Associate, Complex Risks, to support our Property & Casualty (P&C) Commercial Lines Insurance accounts in Toronto. This role requires responsiveness, strong time management, and good knowledge of property and casualty, working closely with the Vice President, Complex Risks Unit.
Responsibilities
- Set up and maintain digital and physical client files.
- Ensure compliance with HUB standards in file management, including preparing files for storage.
- Communicate effectively with clients, responding promptly to inquiries and requests.
- Prepare client renewal packages, including certificates and summaries.
- Participate in client meetings, ensuring thorough preparation and engagement.
- Accurately calculate provincial taxes and prepare premium finance quotes.
- Conduct detailed policy proofing and fact-checking.
- Manage accounts receivable and track invoicing.
- Oversee abeyances, expiry dates, and ensure timely issuance of submissions, binders, summaries, and policies.
- Respond to third-party information requests.
- Manage data entry in a computerized database.
- Maintain effective abeyance systems and manage expiration and producer reports.
- Conduct internet research as needed.
- Forward submissions to underwriters and follow up for responses.
- Engage in market negotiations for commercial policies.
- Utilize and negotiate finance plans.
- Aim to minimize Days Sales Outstanding (DSO) to meet HUB standards.
- Assist in collections and financial transactions in line with HUB standards.
Requirements
- Valid RIBO license required.
- Typically, 2-3 years of commercial insurance experience.
- Experience in market negotiations on commercial policies is an asset.
- Strong aptitude to learn new risks along with a desire to keep up to date with emerging trends.
- Results-oriented and passionate, with a strong sense of accountability and client management skills.
- Detail-oriented with strong organization and prioritization skills.
- A solid team player who also possesses independence of thought.
- Proactive client-focused approach with effective negotiation and follow-up skills.
- Proficient in Microsoft Office: Word, Excel (formulas and pivot tables), PowerPoint and Outlook.
- Experience with Applied EPIC or similar insurance broker management systems.
Skills
- Property and casualty knowledge
- Time management
- Responsiveness
- Technical experience
- Systems experience
- Client communication
- Policy proofing
- Fact-checking
- Accounts receivable management
- Invoicing
- Data entry
- Market negotiations
- Finance plan utilization
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Applied EPIC or similar insurance broker management systems
Location
- Toronto
Work Type
- Full-time
Experience Level
- 2-3 years of commercial insurance experience
- 2-5 years of relevant experience
Salary/Compensations
- $55,000 to $67,000
Benefits
- Flexible working arrangements
- Generous time-off policies
- HUB-sponsored training programs
- Tuition reimbursement
- Reimbursements for professional licensing and membership fees
- Special discounts on events, travel, accommodations, and personal home & auto insurance
- Extended health benefits
- Disability insurance
- RRSP matching
- Paid-time-off benefits
- Eligible bonuses
- Commissions for some positions
About the Company
- HUB International is a premier insurance brokerage with an expansive network of over 20,000 professionals across 500 offices in North America.
- Our values and vision can be explored at https://www.hubinternational.com/en-CA/about-us/.
- At HUB International, service defines who we are, extending to clients, employees, and communities.
- Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.
- HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.
Equal Opportunity
- At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.
- If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you.