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About the Role

As an Access Associate, you will be responsible for administrative support duties including greeting patients, performing check-in and check-out procedures, and processing payments. This position requires a warm and inviting disposition, serving as the first point of contact for patients and their families.

Responsibilities

• Manage incoming calls while providing necessary information.
• Greet patients and provide direction as needed.
• Schedule patient appointments.
• Complete the registration process for patients as defined by departmental policy.
• Verify insurance eligibility/coverage.
• Obtain necessary precertification/authorization when applicable.
• Collect and process payments when applicable.

Requirements

• Intermediate computer skills.
• Excellent customer service and communication skills.
• Sedentary work: Exerting up to 10 pounds of force occasionally. Involves sitting most of the time, but may involve walking or standing for brief periods.

Location

• 1415 Portland Ave MOB Suite 400/490
• Rochester, 14621

Work Type

• Full-time
• 40 hours per week

Education Level

• 2-year degree or equivalent combination of education and work experience preferred

Salary/Compensations

• $17.85 - $20.00 per hour

About the Company

• Rochester Regional Health is an Equal Opportunity Employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.