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About the Role

The Patient Service Representative reports to the Practice Manager and oversees the financial processes associated with patient services. This role involves greeting patients, managing registration, handling phone calls, scheduling appointments, obtaining referrals and authorizations, processing forms, and managing the discharge process. Employees are expected to embody the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate core Success Factors like Instilling Trust, Valuing Differences, Patient and Community Focus, and Collaboration.

Responsibilities

Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
Provides clerical support for the practice.
Orients and serves as a resource to new employees regarding department policies and procedures.
Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
Protects and preserves the patient’s right to privacy and confidentiality.
Travel to satellite offices to perform duties may be required.
Performs other related duties as required.

Requirements

Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.
Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
Two years experience in a physician’s medical office practice.
Proficient in English language and computer appointment scheduling skills.
Familiarity with medical office procedures and medical terminology.
Excellent interpersonal and communication skills.
Walks and stands intermittently throughout the day.
May be exposed to electrical and energy hazards.
May lift and position patients, and lift supplies up to 50 pounds.

Skills

English language proficiency
Computer appointment scheduling
Medical office procedures
Medical terminology
Interpersonal skills
Communication skills

Location

Brown Health Medical Group - 167 Point Street Providence, Rhode Island 02903

Work Type

Full-time
Onsite

Experience Level

Two years experience in a physician’s medical office practice

Education Level

Two year Medical Office Management/Medical Secretary program or equivalent experience

About the Company

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

Equal Opportunity

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.