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About the Role

Creates and maintains provider and physician urgent care, after-hours and holiday schedules. Provides administrative and analytical support to the Clinic Management team with projects and tasks, including clinic floor needs. Ensures compliance and confidentiality while promoting the organization's mission and philosophy.

Responsibilities

• Create and maintain monthly provider and physician urgent care, after-hours, and holiday schedules for all applicable clinics.
• Communicate and collaborate with Department Chiefs on call schedules.
• Maintain provider time off requests and enter PTO or worked hours in the timekeeping system.
• Provide administrative and analytical support to the Clinic Management team.
• Assist support staff, providers, and management to ensure clinic efficiency, including phone and floor coverage.
• Receive patient and provider calls, provide resolution, or disseminate to the appropriate management team member.
• Coordinate facility requests.
• Format, type, and proofread correspondence, including memos and letters.
• Coordinate meetings, issue reminders, confirm attendance, and order requested items.
• Ensure completion of clinic projects.
• Compile and maintain on-call schedules for each department, enter them in Amion and other locations, and ensure outside entities receive call schedules.
• Create and maintain the holiday staff schedule.
• Support AH staff scheduling as needed.
• Perform essential clerical functions.
• Adhere to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
• Maintain regular and dependable attendance.
• Follow core competencies set forth by the Company.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Two (2) or more years of office assisting or clerical experience preferred.

Skills

• Detail-oriented.
• Ability to manage competing priorities and deadlines.
• Proficient in Microsoft Office applications (Outlook, Word, Excel) at an intermediate skill level.
• Ability to perform job functions, troubleshoot problems, and make decisions without direct supervision.
• Ability to understand and follow oral and written instructions.
• Ability to communicate with co-workers to perform duties as part of a work group.
• High level of accuracy, critical thinking, and organization.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a team environment.
• Ability to handle competing priorities.
• Ability to engage others, listen, and adapt responses to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Location

• Central Texas

Work Type

• Full-time

Experience Level

• Entry-level
• Mid-level

Education Level

• High school diploma or GED
• Associate's degree

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development

About the Company

• Austin Regional Clinic has been voted a top Central Texas employer by employees for over 15 years.
• One of central Texas’ largest professional medical groups with 35+ locations and continuing to grow.