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About the Role

AbbVie's Virtual Sales operation is a professional team supporting sales, operational, and marketing initiatives. We build lasting relationships with Healthcare Practices nationwide using approved best practices and quality metrics. We seek high-energy, self-motivated individuals for a fast-paced team environment focused on creating, nurturing, and expanding relationships with healthcare professionals to achieve brand objectives.

Responsibilities

Use virtual sales techniques to offer product education, program/service information, samples, and resources to healthcare professionals, meeting and exceeding daily and monthly call volume metrics.
Complete product training and meet expectations to service customers within program parameters.
Facilitate account management skills including account planning, field resource coordination, closing, supporting customer education, and reporting.
Engage healthcare professionals with in-depth informational/promotional communications in accordance with policies and compliance guidelines to grow prescription volume.
Establish phone presence, create rapport, and grow relationships with healthcare professionals and their staff.
Demonstrate thorough product knowledge and communicate product information clearly, concisely, and accurately using appropriate clinical terminology.
Listen and respond appropriately to customer needs and questions to ensure acceptance of program objectives.
Process customer requests for product information, cost and savings, samples, and literature in a timely, accurate, and professional manner.
Answer questions related to the process of securing product samples and literature.
Provide information on additional resources for products and services, such as websites.
Display a positive attitude and customer focus, providing timely resolution for customer issues, concerns, and/or questions.
Project a professional and positive company image through all phone interactions.
Manage inbound and outbound call activity effectively, ensuring adequate coverage of inbound call volume.
Navigate phone conversations with approved best practices and according to compliance guidelines.
Understand systems and accurately enter all relevant information, including follow-up actions, in accordance with policies and procedures, ensuring data integrity.
Collaborate with team members to determine strategic sales approaches and maintain required product expertise.
Partner with Field Sales, Operations, and Marketing to identify methods to improve effectiveness.
Meet and exceed established daily, weekly, and monthly outbound call volume metrics and other productivity goals.
Manage a targeted list of healthcare professionals, providing value-added benefits to grow product volume.
Manage daily sales call activity to optimize time and maximize sales objectives.
Identify, prioritize, and drive opportunities to create access, programs, and processes that drive demand.
Communicate effectively and timely with Manager.
Follow established escalation pathways for issue resolution.
Maintain training materials and job aids, keeping current with updates.
Safeguard patient privacy and confidentiality by following HIPAA guidelines.

Requirements

At least 2 years of customer service and/or sales experience.
Self-starter with the ability to work independently.
Highly organized.
Superior communication and relationship-building skills.
Ability to learn and assimilate information to follow established, mandatory best practices.
Proficient usage of applications, databases, and other core tools.
Ability to maintain strict quality control standards and performance monitoring.
Ability to provide input on call quality, job aids, and targeted opportunities for ongoing improvement.
Effectiveness working independently and in a team environment.
Must safeguard patient privacy and confidentiality by following HIPAA guidelines.

Skills

Virtual sales techniques
Product education
Program/service information
Sample and resource provision
Account management
In-depth informational/promotional communications
Phone presence
Rapport building
Relationship building
Product knowledge
Clinical terminology
Active listening
Problem-solving
Customer service
Professional phone etiquette
Microsoft Office (Outlook, Word, Excel, PowerPoint)
Salesforce (preferred)
Time management
Quality control
Data integrity

Location

Austin

Work Type

Virtual Sales
Full-time

Experience Level

2+ years of customer service and/or sales experience

Education Level

Bachelor's degree preferred

Salary/Compensations

USD 21 - USD 37.8 - hourly

Benefits

Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Eligible for short-term incentive programs

About the Company

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.
We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio.

Equal Opportunity

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html