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About the Role

The General Manager is vital in optimizing company profit by creating the best possible guest experience while inspiring and maintaining high team morale. They are responsible for team building from coaching for growth and success, to staff development with their ultimate goal of creating future managers. The ideal manager would be a resourceful, process-oriented problem solver, who can communicate clearly while working in a fast-paced environment with great attention to detail and organizational skills.

Responsibilities

Maintains an inspection-ready restaurant including kitchen, bar, eat-in and storage areas at all times
Owns all aspects in regards to cash handling, cash reports, etc.
Acts as a role model for all of Fresh’s standards and policies including inclusivity, attendance, code of conduct, positive attitude and uniform policy, etc.
Champions product knowledge to be able to make recommendations and educate guests on the menu, retail items, Fresh mobile app, etc.
Meets labour costs objectives when creating and publishing weekly schedules and updates projections based on trends and previous years' sales
Controls food cost and usage by following proper prep, portioning and waste control procedures
Reviews the Profit and Loss statement and General Ledger in a timely manner
Works directly with the services providers to coordinate repairs and maintenance schedules to keep equipment and all restaurant areas in good standing
Enforces good preventative maintenance on equipment and acts proactively to decrease risks to employees, guests and company assets
Promotes local restaurant marketing initiatives to drive up sales through staff education and guest interactions in-person and online
Monitors the logs, systems and procedures within the restaurant such as temperature logs, training completions, cash reports, timesheets, etc.
Oversees order deliveries ensuring the team is adhering to shipping requirements and checking for discrepancies and ingredient quality
Reacts appropriately when an employee is injured at work by following the health and safety procedure and filling out an incident report
Leads the full hiring cycle and promotion process for all staff
Builds a strong team and cultivates and adjusts a succession plan as needed
Develops skills within the leadership team to better understand how they currently impact the business
Leads the pre-shift meetings ensuring no points are forgotten and the team is informed and engaged
Contributes to a safe and warm environment by respecting and accepting all individuals who enter the restaurant

Requirements

Has flexible availability to work evenings, weekends and holidays according to restaurant needs
At least 4 years of serving and/or bartending experience in a high volume restaurant environment
At least 1 year of experience in a leadership or management position
Motivated learner when it comes to technology, software and restaurant operations
Has a SmartServe certification (or willingness to certify)

Skills

Excellent communication skills
Organizational skills
Problem-solving skills

Location

Onsite

Work Type

Full-time

Experience Level

4 years of serving and/or bartending experience
1 year of management experience

Salary/Compensations

Competitive Compensation Package
additional communications allowance
profit sharing
Bonus - Every 6 months based on restaurant and personal performance as well as your base salary.

Benefits

Retirement Benefits - RRSP contribution matched by Recipe Unlimited
Paid Time Off - Paid vacation days and paid personal days.
Flexible Hours
Employee Health Plan - Available your first day with no cost to you for you and your family, includes coverage for vision care, dental care, massage, employee assistance program and more.
Discounts and Perks - All Fresh team members get discounts at local gyms and retailers, 20% Recipe Discount Card at participating brands and 50% discount at all Fresh locations.
Growth & Learning Opportunities - Consistent leadership training.

About the Company

Since our launch almost 30 years ago, we’ve made it our mission to prove that a plant-based diet can be satisfying, energizing, and undeniably delicious.
Every day, our talented and dedicated staff share their passion and positive energy with our community to bring the quality you know and love to our plates.
Being a part of the Fresh team means more than just being an employee, it means becoming part of the Fresh community – a place where you can be authentically you and surround yourself with a team that is welcoming, inclusive and fun.
Fresh Kitchen + Juice Bar values resilience, accountability, and inclusivity.
Our culture of trust allows our employees to find satisfaction in working hard as a fun, diverse team, with ample room to grow.