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About the Role

As a Senior Customer Success Architect for Strategy Collection, you will lead high-impact customer engagements to help enterprise customers connect strategy to execution, align people and investments to priorities, and operationalize executive visibility across their portfolio. You will guide customers through discovery, solution design, rollout planning, governance design, and value realization across Jira Align, Focus, Talent, and Rovo.

Responsibilities

Lead discovery with enterprise customers to understand strategic planning processes, portfolio governance models, operating rhythms, funding decisions, capacity planning, and executive reporting needs.
Design customer-specific adoption approaches across Jira Align, Focus, Talent, and Rovo that map product capabilities to customer goals, operating models, and data realities.
Define success measures with customers and guide them toward measurable outcomes such as improved executive visibility, stronger strategy-to-execution alignment, better portfolio prioritization, clearer capacity planning, and faster decision cycles.
Partner with customers through rollout planning, stakeholder alignment, governance design, enablement planning, and handoff to steady-state ownership.
Collaborate with Customer Success Managers, Services, Solution Architects, Support, Product, and partner teams to align the right expertise to the customer journey and remove adoption blockers.
Build and refine reusable discovery frameworks, maturity models, adoption plays, and executive conversation guides that improve how Atlassian deploys Strategy Collection across the field.
Maintain strong relationships with product and engineering stakeholders, especially across Jira Align, Focus, Talent, and Rovo, and translate customer patterns into actionable product feedback.
Act as a trusted advisor to both customers and internal teams by bringing a point of view on enterprise transformation, portfolio management, workforce planning, and AI-assisted strategy execution.
Travel up to 15% domestically and internationally for customer and internal meetings.

Requirements

7–10+ years in customer success, solutions architecture, consulting, transformation, or technical advisory roles supporting enterprise customers with complex SaaS environments.
Proven experience leading strategic post-sales engagements without direct managerial authority.
Strong understanding of enterprise portfolio management, strategic planning, PMO or transformation office motions, capacity and funding planning, governance, and executive reporting.
Experience helping customers connect organizational priorities to delivery execution.
Demonstrated expertise with Atlassian solutions and adjacent enterprise workflows.
Experience with one or more of Jira Align, Focus, Talent, Rovo, Jira, Confluence, Atlassian Goals/Projects, or comparable portfolio and workforce planning platforms.
Ability to connect product capabilities to business process change.
Track record of helping customers adopt new operating models, not just new tools.
Experience designing phased rollouts, stakeholder engagement plans, enablement strategies, and governance models that drive sustained usage.
Strong executive presence with the ability to translate technical and product capabilities into strategic business outcomes.
Comfortable facilitating conversations with C-level leaders, PMO heads, transformation leaders, and platform owners.
Experience creating reusable playbooks, maturity frameworks, enablement content, or adoption methodologies that can scale across a team or region.
Familiarity with AI-powered work, enterprise knowledge workflows, and how capabilities such as Rovo can enhance strategy execution, decision support, and cross-functional alignment.

Skills

Jira Align
Focus
Talent
Rovo
Jira
Confluence
Atlassian Goals/Projects
Portfolio management
Strategic planning
PMO
Transformation office
Capacity planning
Funding planning
Governance
Executive reporting
SaaS
Change leadership
AI
Enterprise knowledge workflows

Location

Remote
Office

Work Type

Remote
Office
Hybrid

Experience Level

Senior
7-10+ years

Salary/Compensations

Zone A: $180,000 - $235,000
Zone B: $162,000 - $211,500
Zone C: $149,400 - $195,050

Benefits

Health and wellbeing resources
Paid volunteer days

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

Equal Opportunity

We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.