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About the Role

Assist in overseeing front office operations, including supervising front office personnel, in accordance with established guest service and sustainability standards.

Responsibilities

• Interview, select, train, schedule, coach, and support associates.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
• Assist in developing, implementing, and monitoring daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review guest correspondence and incident logs; direct staff accordingly.
• Ensure front office supplies and merchandise are stocked and inventory is maintained.
• Work with the Sales office to ensure group resumes and rooming lists are inputted and maintained.
• Monitor occupancy of guest room space for efficient use and to minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• 1 to 3 years hospitality related experience, including front desk operations experience.
• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Work Type

• Full-time

Experience Level

• 1-3 years

Education Level

• Associate or Bachelor’s degree preferred

Benefits

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

About the Company

• HHM Hotels is proud to be an equal-opportunity employer.

Equal Opportunity

• We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.