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About the Role
As a Senior Customer Success Manager, you will own the client journey – from initial sales through implementation, design, adoption, and long-term growth. You will be the orchestrator of client value, working at the intersection of analytics, underwriting expertise, and business strategy.
Responsibilities
- Drive strategic sales across the North American market, leveraging Swiss Re's comprehensive portfolio of risk data products and services
- Lead end-to-end customer success initiatives, with particular focus on property and NatCat related use cases, ensuring strong adoption, retention, and expansion
- Foster collaboration with Reinsurance Underwriting and Key Account management colleagues to align our solutions with client priorities and strategic objectives
- Deliver structured onboarding and training programs, translating complex NatCat and property analytics into practical client workflows and decision frameworks
- Spearhead renewals and expansion in partnership with Sales and Reinsurance account teams, contributing directly to Net Revenue Retention and long-term profitability
- Develop comprehensive Success Plans and lead Executive/Quarterly Business Reviews, connecting solution usage to measurable business outcomes.
- Advocate for client needs within RDS, channeling customer insights into product development, delivery improvements, and roadmap prioritization.
- Implement data-driven approaches to customer health monitoring, leverage usage metrics, engagement indicators, and risk signals to proactively manage relationships
Requirements
- Proven experience in Customer Success, Client Delivery, Consulting or Solutions Sales in data-driven or insurance-related environments
- Strong exposure to property and/or natural catastrophe risk, underwriting, analytics, or related client use cases
- Demonstrated ability to work effectively with Underwriting and Key Account Management teams in a reinsurance context
- Experience managing senior client stakeholders and leading outcome-focused discussions
- Experience with catastrophe modelling tools or risk analytics platforms
- Background in property underwriting, portfolio management, or related disciplines
- Experience in solution-oriented sales or consultative client engagement models
- Ability to navigate matrix organizations and influence without direct authority
Skills
- risk analytics
- property and natural catastrophe solutions
- commercial acumen
- technical expertise
- client relationships
- technical solutions
- business outcomes
- commercial instinct
- analytical thinking
- risk concepts
Location
- Alpharetta
- Chicago
- Armonk
- New York, NY
Work Type
- hybrid work model
- onsite full-time
Experience Level
- Senior
Salary/Compensations
- Alpharetta & Chicago: $140,000 to $210,000
- Armonk & New York, NY: $152,000 to $228,000
About the Company
- RDS Insurance is a central pillar of our strategy, critical to the development of our core activities as well as developing new revenue streams for Swiss Re. We offer a comprehensive suite of services; from risk consulting and software solutions to data analytics and SaaS platforms, we help clients stay competitive in an evolving industry. Through our global expertise and specialist tools, clients gain agility and resilience in an ever-changing marketplace.
- Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.
Equal Opportunity
- Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
- If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
- Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
- During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.